Customer Service Representative III

Description

Cadrex is seeking a Customer Service Representative III who is responsible for managing customer accounts in a fast-paced B2B manufacturing environment. This role serves as a primary point of contact for key customer accounts and is responsible for independently handling moderately complex orders, issues, and inquiries. The CSR III demonstrates solid judgment, a proactive approach, and cross-functional coordination to ensure customer satisfaction and operational efficiency.

• Reviews and verifies customer purchase orders for accuracy, including part numbers, pricing, terms, and billing/shipping information
• Processes customer orders, changes, and returns in the ERP system with a high degree of accuracy and timeliness
• Serves as the liaison between the customer and internal teams (production, shipping, inventory, and planning) to resolve order issues, delays, and shortages
• Independently manages communication and follow-up related to order progress, delivery timelines, shipment discrepancies, and damaged goods
• Coordinates with third-party logistics providers and internal logistics to expedite or trace shipments and meet customer delivery expectations
• Provides detailed and timely updates on order status, lead times, and product information
• Participates in cross-functional meetings and collaborates with stakeholders to resolve recurring issues and improve service levels
• Manages inventory programs for select customers, including review of forecasts, safety stock, and Pull reports
• Maintains accurate and up-to-date records of open orders, shipping details, and customer communication
• Proactively identifies process gaps and contributes to continuous improvement efforts in customer service operations
• Supports training of new team members and shares knowledge to improve overall team performance

• 3+ years’ related experience in a high-volume manufacturing setting preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent communication skills—both written and verbal—with a focus on professionalism and customer relationship building
• Proven ability to work independently, prioritize tasks, and handle moderate levels of ambiguity
• Familiarity with ERP systems and strong Microsoft skills

• High School Diploma required
• Associate degree or relevant coursework in Business, Supply Chain, or related field preferred

• Onsite

• M-F

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate and occasionally loud.

• While performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.

• Safety first, rising to the challenge, collaboration, accountability, and doing the right thing

• Health/dental/vision coverage
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance
• Generous paid time off and holiday pay
• Monthly remote work stipend (for remote employees who qualify)
• 401(k) investment plan, with an employer match of up to 4%
• Education support program
• Safety eyeglasses/shoe reimbursement
• Referral bonuses
• Bonus plan for all full-time employees

CADREX Manufacturing Solutions is a leading provider of complex sheet metal and machined production parts, assemblies, and weldments for a variety of end markets, including electrical transmission and distribution, warehouse automation, technology, aerospace & defense, medical, food, and industrials. With locations in Colorado, Pennsylvania, Illinois, Washington, Wisconsin, Minnesota, Michigan, Indiana,…