Overview
Are you passionate about problem-solving and ready to make a real impact? If you're an experienced Net Suite professional who loves rolling up your sleeves and bringing strategic ideas to life, this could be the perfect opportunity. Join us and play a key role in shaping the future of our Net Suite support function where your ideas, skills, and experience will matter and make a long-term difference.
We’re now on the lookout for a Senior Net Suite Support Consultant to take our support services to the next level in this newly established role. You’ll have the opportunity to shape key initiatives and directly influence how our support function evolves to meet the needs of our growing customer base. In close collaboration with our Head of Support Services and a fellow senior Net Suite professional, you’ll form the core of a dedicated team committed to delivering top-tier support and best-in-class support functions.
Your responsibilities will include hands-on management of complex tickets, mentoring colleagues, and driving improvements in our customer service approach and processes. As a senior team member, you’ll work closely with leadership to boost operational efficiency and contribute to the long-term development of our support function. If you're enthusiastic about continuous improvement and enjoy being a trusted expert in a collaborative environment, this is your opportunity to make a meaningful difference!
In practice you will:
- Lead by doing:
Take ownership of complex and escalated support cases, using your expertise to deliver high-quality solutions and guidance. - Mentor & support:
Act as a senior resource for support colleagues, sharing knowledge, coaching on best practices, and helping raise the overall level of support delivery. - Coordinate & delegate:
Support task delegation and ticket assignment based on team capacity and strategic priorities. You’ll have the mandate to directly engage with support consultants. - Drive process improvements:
Collaborate closely with the Head of Support Services to identify improvement areas and elevate how we deliver support. - Enhance customer value:
Bring commercial insight into the support function, identifying upselling opportunities, advising on new Net Suite features, and aligning our services with customer goals. - Collaborate across teams:
Work cross-functionally with ERP Consultants, Accounting Services, and Solutions to ensure seamless service delivery and continuous knowledge-sharing.
Our hybrid work model offers the best of both worlds. You are invited to enjoy our offices while also having the flexibility to work remotely. For this position, we’re hiring in Finland, Sweden, Norway and Czechia.
What’s in it for you?- At Staria, you’ll work with some of the sharpest minds in the Net Suite universe and join a diverse environment where people matter and challenges are solved together.
- Work with a proven Net Suite powerhouse:
Staria is a multi-year Net Suite EMEA Partner of the Year and a Net Suite 5-Star Partner with 500+ successful Net Suite projects in 35+ countries. - Experience varied assignments across multiple industries and business models, offering career growth powered by curiosity and courage.
- Work in an international environment within a fast-growing organization.
- Enjoy an easily approachable, low-hierarchy culture with strong team support.
- We have Future Workplaces certification and are committed to excellent employee experience.
- Professional development opportunities as the company grows, with new roles emerging continuously.
- Flexible working hours and remote work options, plus monthly in-office breakfasts, team days, and other events.
- You’re genuinely motivated by support work and thrive in roles where you can solve problems, guide others, and improve processes.
- You have extensive Net Suite implementation experience and can develop long-term relationships with existing customers.
- You enjoy identifying inefficiencies and driving continuous improvement as part of the role.
- You have strong experience with Net Suite core modules (Finance) and a broad generalist perspective rather than deep specialization in one area.
- You’re…
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