Product Specialist - Northeast

Overview

Position Summary:

Provides excellent customer support through technical expertise to increase customer and dealer satisfaction with (AGTX/ Governmental Mowing/ Mantis) products and is the primary contact with our local dealers. Provides equipment repair consultation services to respond to customer needs in a positive, pro-active, and timely manner. Responds to technical product directives for matters requiring troubleshooting, testing, updates, documentation, and completion of field repairs.

Assists sales team through product demonstrations for dealers and customers in the field. Performs technical training to increase dealer diagnostic competency and decrease warranty claims on (Alamo Group TX/ Governmental Mowing/ Mantis) products. Could perform, if necessary, tasks requiring welding, machining, fabrication, and completion of assemblies.

This is a remote position with frequent travel and will need to be based in the Northeast areas of either Maryland, Delaware or Virginia.

• Represents company professionally by traveling to field locations to investigate, troubleshoot and resolve customer equipment issues.
• Functions as primary connection between Alamo Group, the dealer, and the customer.
• Works effectively across multiple companies and Alamo Group departments.
• Coordinates customer/dealer visits, machine evaluations, parts deliveries, and service work with little to no supervision.
• Provides onsite sales support for product demonstrations and technical questions.
• Creates detailed reports and provides management with a summary of service-related information.
• Works with customer service to address warranty issues and to increase customer product satisfaction.
• Consults on troubleshooting and repairing hydraulic, electrical, and mechanical systems through engineering drawings, schematics, and CAD software.
• Operates equipment after completion to perform durability and required testing.
• Performs technical training to dealers and customers.
• Creates and updates equipment service manuals and service bulletins.

• Strong knowledge of farm equipment, construction equipment or have high mechanical aptitude.
• Strong personal integrity to perform remote service work to the highest standards driving customer satisfaction.
• Excellent communication skills required, both verbal and written.
• Good human relations skills are necessary.
• Ability to travel domestically by commercial air carrier and automobile on short notice, including overnight stays; travel approximately 60%.
• Must be able to work independently, prioritize work schedule, multi-task, and work under pressure to meet goals/objectives.
• Good leadership skills required, ability to problem solve, persuade, and motivate is essential.
• Ability to read and use precision measuring devices and equipment, including micrometers, multi-meters, and calipers.
• Strong troubleshooting and knowledge of electrical and hydraulic systems in mobile equipment.
• Must have good math skills, technical communication skills and up-to-date computer skills with an interest in learning newer software tools.

• Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.
• Leading People / Teamwork: Ability to design and implement strategies which maximize employees’ potential and foster high ethical standards in meeting the team, division, and corporate objectives.
• Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.
• Business Acumen: Understands and interprets business financials and metrics and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.
• Results Driven: Ability to make timely and effective decisions and produce…