Translation Services Coordinator

Working Conditions

Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure

Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person

Hazards:
May include, but not limited to, physical and ergonomic hazards.

Equipment:
General office equipment

Travel:
May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Work Location:

Work from home

The Translation Services Coordinator collaborates closely with the Translation Services Lead to coordinate the translation of member health care and insurance materials from English to threshold languages. This includes coordination of primarily vendor translator resources to meet deadlines and collaboration with a multidisciplinary team to ensure translation products meet accuracy and quality standards. This position helps improve language access and services for Limited English Proficient (LEP) members and families across the state of Oregon.

This is a temporary position lasting approximately 6 months.

$25.42 - $31.07

Bonus - SIP Target, 5% Annual

• Coordinate translation project work of member materials to threshold languages and other languages; receive requests from queue, delegate to appropriate vendor(s) and ensure project deliverables are met.
• Verify specifications of translation work to be completed; track and report specification changes as needed; ensure clear and timely communication with vendors.
• Track assigned translation projects closely to balance the ongoing coordination needs of many quick turn, tight deadlines along with longer-term project deadlines.
• Monitor translation product quality assurance processes; collaborate with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers to ensure translation quality, compliance requirements and branding standards are met.
• Utilize program software to generate quality assessment reports to support the standards, including reading level requirements.
• Communicate project status and potential delays to translation work requestors and Member Engagement leadership as appropriate.
• Track translation services budget and costs by monitoring the quantity of purchase orders and tracking changes over time; keep manager up to date.

• Support the development of process job aids and workflows to meet translation requirements.
• Provide suggestions to optimize translation service workflows in support of the customer experience, language access and compliance needs.
• Contribute suggestions to improve the policy on translation services for Care Oregon.
• Update intranet and service sites and respond to policy-related questions as needed.
• Monitor and respond to project request queue as needed.
• Provide information and insight into culturally and linguistically appropriate materials.
• Participate in work groups to support translation optimization if needed.

• Minimum 2 years’ experience providing project coordination services

• Experience providing translation project coordination services
• Experience working with computer-aided translation (CAT) software
• Desktop Translation Publishing (DTP) experience
• Proofreading and quality assurance experience

Knowledge

• Familiarity with current best practices for translation for U.S.
  
  -based target audiences
• Familiarity with current best practices for marketing translations

Skills And Abilities

• Excellent spoken and written English communication skills
• Able to track, prioritize, coordinate and meet project deadlines
• Ability to use program management system and tools to communicate and manage workflows
• Excellent organizational skills; ability to manage multiple projects, priorities and deadlines
• Intermediate level skills in MS Office Suite including Outlook, Word, and Excel
• Ability to work well independently and collaboratively
• Ability to use discretion, good judgment and know when to ask for assistance or direction
• Ability to effectively interact with internal and external individuals at all levels
• A…