Customer Service Representative

Role:
Enrollment/Eligibility Representative

Location:

Fully Remote (Bring your own Device)
Salary: $21.00 per hour

Start Date:

Tentative - Early March (subject to change based on training schedule)

Employment Type:

Full-time

Position Summary
Enrollment/Eligibility Representative role oversees assigned staff, facilitates training, ensures compliance with procedures, and supports operational effectiveness. This position requires strong leadership, communication, documentation, and quality assurance skills.

Key Responsibilities

• Oversee performance of assigned staff and provide input to the supervisor.

• Conduct training sessions and assist with evaluation of staff performance.

• Support development, documentation, and maintenance of team processes and procedures.

• Promote collaboration across departments to ensure workflow efficiency.

• Facilitate internal meetings as needed.

• Ensure team members remain current on program policies and requirements.

• Provide updates to supervisors regarding quality outcomes, training needs, policies, procedures, case determinations, appeals, and staff issues.

• Serve as subject matter expert for verifying and researching documentation.

• Draft or revise training guides and procedural materials.

• Delegate work tasks, provide coaching, and support specialized training needs.

• Manage escalated communications with external parties.

• Exercise independent judgment in determining methods, processes, and workflow improvements.

• Conduct quality assurance checks on team member work to ensure accuracy and compliance.

Requirements

• High school diploma or GED required.

• Minimum of 2 years of relevant professional experience, or an equivalent combination of education and experience.

• Candidates will complete a timed assessment consisting of behavioral and cognitive components.

• A comprehensive background screening is required

Training Requirements

• Training duration: 30 days

•

Schedule:

Monday-Friday, 9:00 a.m.

-5:30 p.m. EST.

• Candidates must be fully available with no planned time off; absences may result in removal from the program.

• Camera must remain on during training.

Hours of Operation

• Monday-Friday, 9:00 a.m.

-6:00 p.m. EST.

Technical Requirements

• Bring Your Own Device (BYOD) required, including a webcam.

• Must meet specified work-at-home technical standards.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf

The pay transparency policy is available here:
https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
/resources

Contents/E
- We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.