Forward Deployed Engineer

Engineering, Full Stack Full time California/Remote 1+ years

Billing Automation for B2B that actually works.

We are hiring a Forward Deployed Engineer who is deeply technical, highly communicative, and comfortable working directly with customers every day. This is a remote, engineering-embedded role where you will work closely with core engineers and the founders, while also acting as a support engineer and technical partner for customers.

Just Paid is a startup on a mission to modernize the financial infrastructure that powers how companies sell to other companies. We are building the financial operating system for the next generation of businesses.

Founders, executives, startups, and finance teams are drowning in time-sucking financial work: messy sales contracts, fragmented billing models, unpredictable cash flow, and outdated, expensive tools that slow everything down.

The financial stack today is broken.

We are not building another dashboard or another shallow app. We are building real infrastructure that sits at the core of how modern companies make and collect money.

This is not a traditional sales role and not a ticket-only support role. It is a high-ownership execution role tied directly to customer success.

You will:

• Own customer onboarding and data imports
• Communicate with customers constantly
• Turn real customer needs into shipped product

• Act as the primary technical point of contact for customers
• Communicate with customers daily via Slack, email, and video calls
• Provide hands-on support engineering for production issues and edge cases
• Clearly explain issues, timelines, and tradeoffs in strong, professional English

• Lead customer implementations end-to-end
• Import and configure all customer data
• Translate customer requests into clear technical requirements
• Partner with sales during technical discovery and scoping
• Be accountable for customers going live successfully
• Work day-to-day with core engineers
• Build customer importing tools used daily by finance teams and founders
• Work across the stack and touch real production systems
• Contribute directly to the codebase where appropriate
• Feed customer feedback back into product and technical direction

• Fixed base salary (stable, predictable)
• Implementation success fee paid per successful customer go-live

Success fee is triggered when:

• • Customer is live in production
• • Implementation meets agreed success criteria

Incentives are aligned with shipping, quality, and customer outcomes, not demos or quotas.

• Working Hours: Central Time (CT) business hours required
• Must be available during CT time to support customers
• Fully remote role
• Required for real-time collaboration with customers, engineers, and founders
• Occasional off-hours work may be required for go-lives or escalations

Remote does not mean asynchronous-only — live collaboration matters

• Full-stack engineer, developer, or hacker
• Strong software engineering fundamentals
• Comfortable working with APIs, integrations, and production systems
• Able to debug real customer problems and ship fixes
• Writes clean, maintainable code

• Excellent spoken and written English is required
• Comfortable leading customer calls independently
• Clear, calm, and trustworthy communicator
• Respects users and explains complexity without condescension

• Ownership mentality and high agency
• Comfortable with ambiguity and fast iteration
• Loves learning, building, and making decisions
• Titles matter less than impact here

• Strong fundamentals and curiosity
• High ownership and accountability
• Comfort with ambiguity
• Clear communication
• Respect for users and craft

You do not need to check every box. If you are smart, driven, and excited about building something that actually matters, we want to hear from you.

You will work directly with the founders and have real influence on product direction

Your work will reach real customers quickly. Customer feedback will shape what we build next.

You will own meaningful parts of the product and help make every customer love…