Field Service Technician

Field Service Technician I

Company:

B. Braun Medical (US) Inc.

Location:

Valley View, Michigan, United States.

Working Model:
Remote.

• Repair surgical instruments under the guidance of Field Service Technicians II and Senior technicians.
• Build and maintain a positive relationship with the customer.
• Manage customers to meet or exceed expectations.
• Partner with Sales team(s) to grow business in assigned territory.
• Perform accurate and timely repairs of precision surgical instruments.
• Manage all on-site repairs, maintenance and testing of assigned instruments and equipment.
• Diagnose errors or technical problems and determine proper solutions, requiring strong problem‑solving skills.
• Produce timely daily work orders.
• Update customer reports as needed.
• Cooperate with sales and technical teams to share information across the organization.
• Comprehend customer requirements and provide appropriate recommendations.
• Perform regular maintenance and cleaning of work area and company equipment.
• Comply with applicable ISO and FDA regulations as stated in the Quality Manual.
• Embody the Company vision, mission and values.
• Other duties may be assigned.

• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees.
• Add, subtract, multiply, divide in all units of measure; compute rate, ratio, percent; draw and interpret bar graphs.
• Apply common sense to carry out instructions in written, oral, or diagram form; solve problems involving concrete variables in standardized situations.

• High school diploma required.
• Experience with machining or handling delicate metal instruments is desirable.
• Clear communication skills with customers, colleagues, and management.
• Technical degree desirable.
• Occasional overtime and schedule changes required to suit customer needs.
• Computer knowledge required.

• Occasionally lift and/or move up to 50 pounds.

$28.58 - $42.88 per hour.

Employee must be present in-person at customers' and potential customers' physical sites, which may include hospitals, clinics, and health-care clinics.

• Health care coverage.
• 401(k) plan.
• Tuition reimbursement.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Workplace Discrimination is Illegal.