Lead Partner Success Specialist; Remote

Be a Part of our Team!

Join a dedicated team committed to advancing early childhood education through innovative technology. We are looking for a forward‑thinking, creative, and strategic Partner Specialist to drive customer success and partner onboarding.

Department:
Partner Success

Employment Type:

Full Time

Location:

Denton, Texas

The Partner Success team’s mission is to provide a world‑class experience for our customers. This specialist will redefine consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies, ensuring rapid realization of value, adoption, and retention.

• Bilingual (English/Spanish) preferred but not required.
• Preference for candidates based on the East Coast (ideally within reasonable travel distance to NYC).
• Manage implementation and onboarding of all new and renewing partners.
• Deliver engaging, comprehensive trainings to customers and ensure readiness to go live.
• Develop product knowledge expertise to guide customers in realizing value quickly.
• Project manage new client implementations via email, phone, and web‑based tools.
• Track implementation tasks against a schedule and coordinate with internal staff to ensure timely goal completion.
• Take a proactive, data‑driven approach by ensuring adoption and usage metrics track with expectations.
• Identify churn risks and develop proactive plans to increase customer retention.
• Performance will be measured by overall customer satisfaction metrics as well as retention rates.
• Work closely with the sales team to manage the life of accounts post‑sale through renewal.
• Provide ongoing feedback to the Implementation team lead and department head on ways to improve onboarding success.
• Collaborate with Support and Development teams on improving the product based on customer feedback.
• High‑level customer support and communication; must comfortably answer customer questions.
• Adapt to evolving program implementation goals while effectively managing competing priorities and delivering high‑quality work within tight timelines.

• Drive successful implementation, adoption, and ongoing support of early childhood education solutions across large‑scale partnerships.
• Manage high‑volume support channels, responding to inquiries within 48 hours and maintaining resource documentation.
• Plan, coordinate, and deliver virtual and in‑person training sessions for educators, coaches, and leaders; manage registrations and follow‑up.
• Partner with senior leadership and cross‑functional teams to plan ongoing professional learning, align on goals, and address implementation challenges.
• Support onboarding and adoption for new sites and initiatives, contributing to development of implementation tools and resources.
• Collaborate with data teams to support rostering processes, troubleshoot issues, and improve workflows.
• Develop and maintain user‑facing content including newsletters, help resources, and internal documentation.
• Coordinate webinars and platform walkthroughs to increase product utilization.

• Bilingual (English/Spanish) preferred but not required.
• Preference for candidates based on the East Coast (ideally within reasonable travel distance to NYC).
• Experience with Teaching Strategies products and services highly preferred.
• Strong knowledge of early childhood education content and pedagogy preferred.
• 2‑4 years of experience in Customer Support, Customer Success, Onboarding/Implementation, or Account Management with examples of success.
• Bachelor's Degree in education or related fields required.
• Ability to communicate at multiple levels with customers (technical/non‑technical/management).
• Experience with Salesforce, Churn Zero, or another CRM solution highly desired.
• Superior organizational capabilities and time‑management skills a must.
• Proven track record of delivering excellent customer experiences.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Excellent written and verbal communication skills.
• Effective organizational and presentation skills.

At Teaching Strategies, our solutions and…