Revit Customer Success Manager - Remote

Revit Customer Success Manager – Remote The Job

As a Revit Customer Success Manager, you’ll act as the primary point of contact for our customers and connect customers with the appropriate teams to address specific requests. Key responsibilities include onboarding new customers, training end-users, optimizing the value of our software, expanding user adoption, and identifying key risks to customer success.

• Implementation – onboarding for new customers and existing customers who expand substantially (50%)
• Customer Support – providing day‑to‑day support (Tier
  1) and troubleshooting for existing customers; responsible for managing pipeline of support tickets and collaborating with engineering to solve Tier 2‑3 issues and bugs (15%)
• Support teammates and help our customers as needed (20%)
• Pre‑sales – assisting sales reps for technical demos and presentations (new customer acquisition) (15%)

• 5+ years of experience with Revit focused on Mechanical, Electrical or plumbing systems
• 2+ years of experience teaching, guiding, mentoring in the use of Revit
• Proficient with Microsoft Suite applications
• Knowledge of the construction industry
• Strong verbal and written communication skills and technical aptitude
• Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they come up
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously
• Team oriented, collaborative, supportive

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement, along with other programs and benefits supporting your well‑being.
• Discounts on Stanley Black & Decker tools and other partner programs.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.