Field Service Engineer

Position: Field Service Engineer 2
** Job Description Summary*
* As the Field Service Engineer 2, you will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for X-ray, Vascular and MRI modalities within a hospital or healthcare system in Columbus and Dayton, OH area..

This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office.  To provide onsite customer support, candidate needs to be able to work in the Columbus and Dayton, OH area.

GE Health Care is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

** Job Description*
* ** Responsibilities*
* + Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients

+ Perform troubleshooting, service repairs and installations of moderate complexity

+ Lead communications with customers and serve as escalation point for customer related concerns, including installations

+ Own customer issues from dispatch or identification of issue to resolution.

+ Proactively engage with other team members to ensure appropriate solution for the customer

+ Leads installations, validations, maintenance, and service repair needs on designated equipment.

+ Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.

+ Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction

+ Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts

+ Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

+ Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

** Required Qualifications*
* + Educational and Technical Requirements

+ Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment

+ Or high school diploma/GED and 6 years of relevant experience

+ Technical capabilities in  
** X-ray, Vascular
** and  
** MRI
* * modalities including troubleshooting, repair and installation

+ Must have and maintain a valid Driver's License

+

Experience with Web applications as well as Microsoft suite of products

+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

+ Ability to be available after hours and/or work a rotating on-call schedule including weekends

+ Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

** Special

Physical Requirements *
* + Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

+ Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE Health Care offers a great work environment, professional development, challenging careers, and competitive compensation. GE Health Care is an Equal Opportunity Employer (https://(Use the "Apply for this Job" box below). EEOC Know Your Rights  10 20.pdf)  .  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Health Care will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE Health Care does not currently…