Electronics Tech Support

Position: Small Electronics Tech Support
At Thermo Works, our employees are a critical part of our industry leadership in food thermometers. Our products are preferred among leading chefs, competition BBQ teams, and such food authorities as the New York Times, Martha Stewart, Serious Eats, Bon Appetit, Good Housekeeping, and many others. Our customer-facing employees (you!) create unforgettable, loyalty-building experiences with our customers.

Job Summary:

The Small Electronics Technician provides world-class expertise, consultation, and troubleshooting support to our customers-creating for them, in the process, uncommonly memorable experiences. The successful candidate is dependable, coachable, smart, curious, professional, and enjoys learning new things with a positive attitude.

Schedule:

9am - 6pm (Monday - Friday) and every other Saturday 8am- 5pmThis position requires full-time onsite presence. Remote work or hybrid scheduling is not available for this role.

Essential Responsibilities:

Effectively educate customers on product use and assist them in fully utilizing available features

Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns

Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience

Ability to work Saturdays Perform other duties as assigned

Required

Skills & Experience:

Eagerness to learn and ability to retain detailed knowledge

Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations

Proven track record of solving customer problems by phone, chat, and emails

Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity

Must have solid electro-mechanical aptitude and the ability to logically troubleshoot and problem solve

Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets)
Passion for cooking and barbequing (BBQ) a plus
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