Kam Muang Interpreter

Language Line Solutions is hiring a Kam Muang-English Phone Interpreter to work from home.

The Kam Muang Telephone Interpreter is responsible for handling calls on demand, rendering the meaning of conversations between Kam Muang and English speakers across a wide range of industries including healthcare, government, insurance, finance, utilities, travel & hospitality, general business, law enforcement, court, and 911. The interpreter processes information quickly, concisely, and recognizes cultural differences while maintaining a professional and courteous demeanor at all times.

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English‑speaking Person (LEP), avoiding interaction with the LEP without the client’s permission.
• Understand protocol and terminology for various industries including, but not limited to, medical, insurance, finance, and law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Remains on a call for extended periods without breaks due to the nature of the call or may, at times, experience high call volumes, providing the required, company standards of service within this dynamic environment.

• Fluency in Kam Muang and English with cultural fluency and ability to assess regional and accent differences.
• Excellent listening, retention, and note‑taking skills to maintain a high level of accuracy during interpretation.
• Ability to concentrate, remain detached from the conversation, remain neutral and objective at all times, and handle sensitive subjects such as end‑of‑life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
• Education or work experience in language‑related fields such as teaching, language assessment, translation or interpretation preferred.
• Adaptability to LLS technology enhancements that improve service delivery and meet client demands.
• Minimum age 18 years; legally authorized to work in the United States.
• High school diploma or equivalent.
• Ability to read and write the requested languages is highly preferred.
• Based on your location, a post‑offer, a pre‑employment background check and/or drug screen may be required.

• Dedicated personal device for business purposes.
• Desktop/laptop computers with Windows, macOS, or Chrome
  
  OS.
• Tablets (iPadOS or Android) and smartphones (iOS or Android) are acceptable.
• Restricted brands:
  Kaspersky products, Huawei hardware.
• High‑speed Internet connection: download ≥5
  
  Mbps, upload ≥3
  
  Mbps, ping ≤300ms, jitter ≤30ms.
• Access to a quiet space free from background noise or distraction.

• Operate a keyboard and mouse; remain in a stationary position in front of a computer the majority of the workday.
• Operate company‑provided software and systems to perform all aspects of the job.
• Have sufficient manual dexterity to type or write.
• Able to lift up to 26lbs.
• May be exposed to moderate noise levels (computer, audio, telephone).

Independent contractor status; not eligible for employee benefits. Pay $0.75–$0.90 per minute.

LLS is an equal‑opportunity employer. Employment opportunities are made and offered to individuals without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, disability, age, pregnancy, genetic information or any other characteristic protected by federal or state law or local ordinance. LLS will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.