Client Service Analyst

Location: Bogota

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities.

Where you can make a difference. Where no two days are the same.

Job Description

Role title:
Customer Client Service Analyst

RESPONSIBILITIES

* Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.

* Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.

* Utilize strong analytical skills and use tools to consult with clients' sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed.

* Coordinate cross functional planning and execution for internal and client projects.

* Recognize and connect the needs of the client with the products and solutions.

* Track critical metrics to measure progress against quality initiatives.

* Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools.

* Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication.

REQUIRED SKILLS

* Excellent written and verbal English.

* Ability to form strong working relationships across internal and external stakeholders.

* Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables.

* Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders.

* Experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution.

* Strong project management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures.

* Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.

* Proficiency in creating reports and dashboards using business intelligence software.

WHAT YOU'LL LOVE ABOUT WORKING HERE

* We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.

* At the heart of our mission is your career growth. Out array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

* Equip yourself with valuable certification in the latest technologies.

Position Restrictions:

* Modality:
Initially 3 months on site (you won't work on weekends), after those 3 months potential hybrid (2 days per week) based on performance.

* Work Schedule after three months:
Sunday-Sunday (2 days off).

* Support Operation

Schedule:

7 AM-7 PM. 5 days per week, 9 hours per day.

* Rotational

Shifts:

7 AM-5 PM or 9 AM-7 PM.

THIS IS WHAT YOU NEED TO KNOW ABOUT OUR JOB OFFER

Type of

Contract:

Long-term (Indefinite) contract

Work Modality:
The first three months are fully onsite. After this period, there is the possibility of transitioning to a hybrid model.

Shift Work:
Yes

Schedule Range:
From 7:00 AM to 7:00 PM, Sunday to Sunday. Employees work 5 days per week, 9 hours per day, with 2 days off per week.

Work on Holidays:
Yes

Paid Holidays:
Yes

#LI-FO1

#LI-Hybrid

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Entry level graduate with…