Tech-Line Virtual Appliance Technician; Remote), Master Technician Cons

Position: Tech-Line Virtual Appliance Technician (Remote), Master Technician  Cons[...]
## Tech-Line Virtual Appliance Technician (Remote), Master Technician Knoxville,Tennessee,USA##
** This role in summary
** Whirlpool is currently seeking qualified candidates for
** Tech-Line Virtual Appliance Technician (Remote), Master Technician**. This will be a remote role.

This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Specialist, Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience.##

** Your responsibilities will include
*** Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy with significant direction from Sr Analyst and Consumer Services Leadership
* Typing 35 wpm
* Provide detailed information on new or emerging issues to Quality and Engineering teams
* Provide technical support using multi-channel interactions in the installation, diagnosis, and repair  of Whirlpool’s family of brands of major appliances
* Identify and communicate business and content gaps for continuous improvement efforts
* Work for extended periods of time at a desk
* Converse using a headset. A headset will be provided to you.
* Learn through direct instruction and self-study
* Handle company confidential information
* Work a non-traditional work schedule within the hours of operation (8 a.m.

- 8 p.m. EST)
* You can work this job remotely from anywhere in the US
* Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space
* Provide office equipment other than the PC (desk, chair, lighting)
* Provide a quiet environment during work hours with no distractions
* Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload.  Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required##
** Minimum requirements
*** High School Diploma or GED
* 3+ years of appliance repair experience
* 2+ years of experience in electrical and mechanical operation to major appliance diagnostics and repairs##
** Preferred skills and experiences
*** Trade School or Associate Degree in Mechanical, Electrical, or Automotive Engineering
* Excellent communication (oral and written) and organizational skills
* A basic understanding of how to leverage numerous and different technologies
* Customer Service Experience and/or Call Center Operations
* Knowledge of continuous improvement and/or lean principles##
** What we offer**, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations:
Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).Whirlpool’s Ways of Working  Our goal is to provide an environment that helps you bring your best to Whirlpool every day.  We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:
* ** Always On Flexibility**- You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
* ** Two-Week Work from Anywhere** - Minimum of one-week increments for a total of two weeks per year.
* ** Sabbatical**- Four weeks paid leave after every five years of service.

Years of experience2-44-88+
* Less than 2 years
* 2 - 4 years
* 4 - 8 years
* 8+ years

Top skills

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