Test Evergreen Requisition

Position Overview

The [Language] Telephone/Video Interpreter is responsible for handling calls on demand and rendering the meaning of conversations between [Language] and English speakers across industries such as Healthcare, Government, Insurance, Finance, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

Job Title:

[Language] Interpreter

Location:

Work at Home (US/Canada). Position:
Regular or contract, based on business needs.

• Answer calls promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout the call at all times.
• Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance, and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

• Fluency in [Language] and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
• Must be at least 18 years of age.
• Legally authorized to work in the US/Canada.
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Language Line Solutions (i.e., H1-B, F-1, TN or any other non-immigrant status).
• High school diploma or equivalent.
• Candidates who are currently employed by a client of Language Line Solutions or an affiliated business may not be eligible for consideration.

• Dedicated landline and telephone or VoIP (internet phone) and headset.
• Telephone services cannot have call waiting, voicemail, call forwarding, caller , voice messaging, or other features that may interfere with call delivery.
• A cellular or cordless phone is not permissible.
• High speed Internet connection for work-related electronic communication. This internet connection should provide download speeds of no less than 5
  
  Mbps and upload speeds of 1
  
  Mbps.
• A direct connection from the modem to the desktop or laptop must be used.
• Cable or fiber‑optic services are preferred.
• Satellite service is not permissible.

• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer for the majority of the workday.
• Must have sufficient manual dexterity to type or write.
• Able to lift up to 26lbs.
• May be exposed to moderate noise levels (computer, audio, telephone).

Based on your location, a pre‑employment background check and/or drug screen may be required.

Open until filled. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. We are prepared to provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position and enjoy equal benefits and privileges of employment.