Fukienese Interpreter

Position Overview

Job Title:

Fukienese Interpreter

Location:

Work at Home, United States
Position Type:
Video-Phone Interpreter
Pay: $23 - $25 per hour (not less than any applicable state or local minimum wage)

• Paid professional interpreter training and continuous development
• Incentives for meeting attendance targets
• Paid Sick Leave in accordance with applicable law
• Medical, Dental, Vision, Employee Assistance Program (EAP)
• Accident, Critical Illness & Life, AD&D, Insurance Package
• Inpatient Hospital, Short Term Disability
• 401K Retirement
• Employee Referral Program
• Interpreter support
• Inclusive and diverse work environment

• Respond promptly to interpreting sessions and conduct interpretation in a friendly and professional manner.
• Participate in online, video, and audio training sessions.
• Deliver audio and video interpretation services and expediently type data on a dedicated device (laptop, desktop, mobile phone, or tablet).
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during sessions in which one primary speaker is incoherent or upset, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions, in compliance with protocol, to ensure client expectations are met with the Limited English‑speaking Person (LEP), avoiding interaction with the LEP without the client’s permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance, and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Some calls may be highly emotional and/or stressful; the interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or high call volumes.

• Fluency in Fukienese and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
• Excellent listening, retention, and note‑taking skills to maintain a high level of accuracy during interpretation.
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end‑of‑life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
• Education or work experience in language‑related fields such as teaching, language assessment, translation, or interpretation preferred.
• Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
• Must be at least 18 years of age.
• Legally authorized to work in the United States without future visa sponsorship.
• High school diploma or equivalent.
• Ability to read and write the requested languages – highly preferred.

• Dedicated personal device for business purposes.
• Desktop or laptop computers with Windows, macOS, or Chrome
  
  OS.
• Tablets (iPadOS or Android) acceptable.
• Smartphones (iOS or Android) acceptable.
• No Kaspersky products or Huawei hardware.
• High‑speed Internet connection: download speeds no less than 5
  
  Mbps, upload speeds 3
  
  Mbps, ping no more than 300ms, jitter no more than 30ms.
• Access to a quiet space free from background noise or distraction.

• Operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam for the majority of the workday.
• Use a headset for prolonged periods of time.
• Operate company‑provided software and systems to perform all aspects of the job.
• Have sufficient manual dexterity to type or write.
• Able to lift up to 26lbs.
• May be exposed to moderate noise levels (e.g., computer, audio, telephone).

LLS is an equal opportunity employer, meaning that employment opportunities are made and offered to individuals without…