Component Manufacturing Implementation & Support Specialist - Truss Design

Simpson Strong‑Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson, established the 9 Principles of Business that guide our company culture and have made Simpson Strong‑Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

As a Component Manufacturing Implementation & Support Specialist – Truss Design, you will oversee the consultation, implementation, training and support of Simpson Strong‑Tie’s component solutions software. You will work alongside branch sales representatives to identify opportunities and provide software solutions for current and prospective customers. You will play an integral role on the Component Manufacturing sales team and coordinate their efforts to align with overall objectives.

As the Implementation & Support Specialist you will work with Regional Sales Managers, Component Manufacturing teams, Marketing, and other TSRs to develop and coordinate sales strategies and programs; and communicate appropriate market trends and field intelligence to Management and Operations to ensure customer satisfaction.

• Manage the customer software implementation process, develop and manage implementation schedule, establish customer success measures, advise on best practices, install and configure system, develop, document, and facilitate end‑user training. (50%)
• Act as liaison between customer and our software product and development teams, translate end‑user requirements and issues into technical requirements, assist internal teams in testing new features, and work with customers on enhancement deployment and validation. (15%)
• Coordinate projects with Design Services and Component Review Services teams, working closely with internal and external customers to document, schedule, manage, design, and review projects. (15%)
• Provide ongoing post‑implementation support and training of IC software systems, including assisting Help Desk with existing customer support needs. (10%)
• Collaborate with the sales team, assist in client needs assessment, advise on technical capabilities of our software for demonstrations, and identify technical requirements to ensure the software meets customer needs. (10%)

• Bachelor’s degree preferred.
• 3‑5 years of design and engineering of prefabricated metal plate‑connected wood trusses and/or EWP; understanding of wood‑framed construction practices, details, related building codes and design standards preferred.
• Ability to make sound business judgments.
• Creative and innovative thinking when contributing to objectives.
• Decision making and judgment, balancing analysis, wisdom, experience, and perspective.
• Mathematical reasoning to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Problem solving ability to identify options and evaluate strengths and weaknesses.
• Adaptability and flexibility, responding positively to change.
• Customer focus, building and sustaining productive relationships.
• Relationship building, collaboration across departments.
• Organization and prioritization, managing multiple projects and priorities simultaneously.
• Computer/Software/Technology:
  Using Microsoft Office, working knowledge of SQL databases, basic understanding of computer networking and troubleshooting.

The role requires standing, walking, sitting, seeing, talking, and hearing, with occasional pushing or lifting up to 50 lbs. The position operates in a professional office environment, customer sites and outdoor construction job sites, uses standard office equipment, and may involve moving mechanical parts. Noise level may be loud at times.

Approximately 60% domestic travel.

Full‑time, exempt position located in the Southeast region near a major metropolitan area; eligible for remote work.

Relocation is not available for this position.

$71,900 - $115,000 per year.

Quarterly bonuses or commissions and a comprehensive benefits package that includes medical, dental, vision, retirement contributions, employee stock purchase, bonuses, paid holidays, vacation, sick days, funeral leave, jury duty, years of service awards, employee discounts, referral bonuses, charitable contribution matching, and education reimbursement. For details, see

We are an equal opportunity employer, committed to diversity, equity and inclusion.

Please note all job offers are contingent upon a successful drug screen and criminal background check in accordance with applicable laws.

Company:
Simpson Strong‑Tie Company Inc.