Product Implementation; overnight Position - Onsite

Position: Product Implementation (100% overnight travel Position) - Onsite

Location: San Diego, CA

Duration: 12 Months

Total Hours/week: 40.00

Shift: 1st Shift

Client: Medical Device Company

Job Category: Professional Services Implementation

Level Of

Experience:

Entry Level

Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

Work hours are between 7a-7p Mon-Fri. This is a 100% overnight travel position. Some nights/weekends may be required.

3 Must haves on the resume: customer service experience, technical aptitude, hospital experience a plus.

Education requirements:

High school diploma or equivalent.

• This position involves extensive customer interaction and service.
• The Product Implementation Analyst installs Pyxis Dispensing systems at our hospital customer sites.
• These projects typically can range in scope from installing one-unit expansions, to being part of a team that may install projects of over 100 units.
• The Product Implementation Analyst effectively performs the required tasks to insure successful project completion and customer satisfaction.
• Home-based position with up to 75-80% daily and overnight regional travel to customer sites in the territory.
• This position is accountable for:
  Install and support Pyxis Dispensing hardware and software in an acute care setting.
• Perform upgrades to Pyxis Dispensing software and hardware.
• Complete training and develop basic competency in the Pyxis Med Dispensing product line.
• Provide basic problem solving and troubleshooting as needed for customer.
• Conduct customer training on the use of Pyxis Dispensing products.
• Establish and maintain customer service relationships to ensure a long-term business partnership.

• Clinical experience and/or hospital pharmacy workflow knowledge required
• Pharmacy consulting experience a plus.
• Pyxis (Med Station) and/or automation experience a plus.
• Technical support experience in a hospital setting a plus.
• Project management focus preferred.
• Training and teaching experience a plus.
• Prefer moderate technical skills: exposure to basic programming concepts and uses; demonstration of technical skills in working environment; working knowledge of variety of software/hardware applications and accessories; understanding of relationship between software and hardware; exposure to interface and communications technology.
• Knowledge of VMware, Sequel Server, and Microsoft Active Directory a plus.
• The effective Product Implementation Analyst must be able to clearly communicate, thoroughly document and demonstrate a fundamental ability to overcome project hurdles/timeline delays while performing basic installations.
• Strong written and verbal communication skills
• Must have strong organization skills.
• Must have excellent interpersonal skills and a positive, "can-do" attitude.
• Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.