Field Service Engineer - MR, CT - Northeast TN

As the Field Service Engineer 2, you will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for CT, MR, and other modalities within a hospital or healthcare system in Northeast Tennessee.

This is a remote role that requires the candidate to work onsite at customer locations and occasionally from a home office. To provide onsite customer support, the candidate needs to be able to work in the Tri-Cities / Northeast Tennessee area.

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Perform troubleshooting, service repairs and installations of moderate complexity.
• Lead communications with customers and serve as an escalation point for customer related concerns, including installations.
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer.
• Lead installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on-demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction.
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured daily, including debriefing, metrics and ordering parts.
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.

Educational and Technical Requirements

• Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment.
• Or high school diploma/GED and 6 years of relevant experience.
• Technical capabilities in CT and MR modalities including troubleshooting, repair and installation.
• Must have and maintain a valid Driver’s License.
• Experience with Web applications as well as Microsoft suite of products.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. During employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.
• Must have a valid Driver’s License.

Relocation assistance is provided:
Yes.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Salary and benefits are competitive, and you will have career opportunities in a culture that fosters care, collaboration, and support.

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Health Care will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE Health Care does not currently require U.S. employees to be vaccinated against COVID-19, some GE Health Care customers have vaccination mandates that may apply to certain GE Health Care employees.