Banking Back Office Operations Analyst

Responsibilities

• Implement, design, and provide training for Jack Henry banking software applications, including Loan Operations, General Ledger, and Deposit Operations.
• Consult with banking clients to design parameter sets, validate data conversions, and deliver training on application functionality.
• Analyze customers' existing products and business processes, mapping them to Jack Henry software solutions.
• Prepare clients for installation, guide them through the setup process, and provide post-installation training and support.
• Oversee and perform system setup tasks such as parameter configuration, job file creation, and ensuring business processes run correctly on the software.
• Travel with the conversion team to customer sites for software setup, training, conversion, and implementation activities.
• Communicate and collaborate with application analysts, programmers, team members, and team leaders to analyze and audit transactions flowing through core systems.
• Provide software support by answering questions related to system functions, features, and usage—both remotely and on-site.
• Maintain consistent and effective communication with customers throughout the entire project or case lifecycle.
• Identify, track, and ensure proper resolution of customer issues; maintain issue lists and route items to appropriate personnel.
• Prepare training materials and documentation for customers and internal team members.
• Perform other job duties as assigned.

• Minimum of 18 months of experience working in a financial institution in areas such as deposit operations, general ledger, accounting‑related functions, or loan operations.
• Position requires 50‑60% travel for software implementations, typically 1‑2 trips per month, with each trip lasting 5‑9 days; all travel expenses are covered by the company.
• Ability to work extended hours, including nights and weekends, as needed.
• Remote position:
  Candidates must live within approximately a 70‑mile radius of one of Jack Henry’s office locations in Allen, TX;
  Birmingham, AL;
  Cedar Falls, IA;
  Charlotte, NC;
  Lenexa, KS;
  Louisville, KY;
  Springfield, MO; or Monett, MO.
• This position is ineligible for immigration sponsorship and support. Candidates who require immigration sponsorship should not apply.
• All positions, regardless of location, may require an onsite interview or in‑person onboarding to verify identity.

• Previous bank data conversion experience.
• Experience with Silverlake or 20/20.
• Bachelor’s degree in Finance or Accounting.

The company offers comprehensive benefits designed to support your physical, mental, and financial health, including health, dental, vision, life insurance, retirement plans, paid time off, and other resources to help you thrive personally and professionally.

Jack Henry is an equal opportunity employer and is committed to providing equal opportunity in all employment practices to all persons regardless of race, religion, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status. No discipline, reprisal, intimidation, or retaliation will occur for good faith reports or complaints of discrimination of any kind.