ECH Application Specialist - US Remote

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knitted community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Software Enterprise Deployment and Integration team delivers solutions to the public safety sector. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. We work with the customer to understand deep business requirements as it relates to MSI Emergency Call Handling applications.

Responsibilities include requirements documentation, implementation, verification, training and support. We utilize industry knowledge and assess client needs to drive successful product deployment.

• Perform system provisioning for ECH applications and instruct customers on ongoing configuration and maintenance tasks.
• Collaborate with sales, deployment, product and support teams to plan activities, resolve problems and ensure applications align with customer objectives.
• Communicate with customers to evaluate business processes, assess needs and define system design requirements.
• Document all changes to the solution, including call flow or UI updates, that may occur during the implementation phase of the project.
• Ensure provisioning/quality issues are resolved in a timely and efficient manner.
• Provide support to customer and channel partners while deploying the ECH solution into a production environment.
• Serve as the subject matter expert for assigned applications to troubleshoot, diagnose and correct technical problems and issues.
• Provide detailed technical and administrative instruction on the ECH application ecosystem.
• Deliver end user instruction or content development as required.
• Continuously educate yourself to stay current with industry best practices, emerging 911 technologies and MSI products.

• Public Safety Dispatch/Call-taking experience.
• Knowledge of 911/public safety, including basic telecommunications and/or networking.
• Basic knowledge of networking, PCs and operating systems.
• Working knowledge of Google Workspace.
• Self‑motivation in both team and solo environments.
• Clear verbal and written communication skills.
• Commitment to accuracy and high standards.
• Adept at building strong relationships internally and externally.
• Ability to scope effort and coordinate work to meet internal, external and project timelines.
• Customer service focus.
• Experience with installation, administration and troubleshooting.
• Previous experience in Public Safety Applications deployment and integration, operations and administration preferred.
• Judgment in selecting methods and techniques for obtaining solutions.
• Critical thinking skills to solve problems and make decisions.

• High School Diploma, Associate’s Degree or Bachelor’s Degree in Communications, Computer Science, Emergency Management, IT or Technology.
• 3+ years of experience in Software Provisioning or Deployment, Public Safety, Technical Training or Instructional design.
• Public Safety credentials (e.g., NENA, ENP, APCO RPL).
• Ability to obtain a background clearance as required by government customers.

50–75% travel.

Experienced

$85,000 – $95,000 USD

• Incentive bonus plans.
• Medical, dental and vision benefits.
• 401(k) with company match.
• 10 paid holidays.
• Generous paid time off packages.
• Employee stock purchase plan.
• Paid parental & family leave and more.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. Our culture is people‑first and community‑focused, empowering all Motorolans to be their most authentic selves and to do their best work to deliver on the promise of a safer world.

If you feel you do not meet all preferred skills, we would still love to hear why you think you would be a great addition to our team.

We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please complete the Reasonable Accommodations Form so we can assist you.