Payroll Specialist; Remote

Alpha

StaffHCM is seeking a Payroll Specialist to process payroll for various client companies across multiple states, each with different pay frequencies. This role requires maintaining high-quality standards for all payroll transactions and ensuring that customer service levels meet organizational expectations.

Position is a hybrid schedule from Sunrise, FL, with hours from 11:30 AM to 8:30 PM.

• Processes and reviews initialized payrolls, identifying and correcting errors to ensure accuracy.
• Provides pre-posting payroll reports to clients for review and approval.
• Collaborates with IT by supplying specifications for customized client reports and performing QA testing to validate accuracy.
• Prioritizes critical payroll maintenance needs and monitors client trends, including late submissions and recurring issues.
• Supports ongoing enhancement initiatives for key systems, such as Prism, Cloud Storage, and Salesforce.
• Responds to and resolves client payroll inquiries promptly and professionally.
• Manages pay codes, job positions, pay locations, PTO adjustments, general ledger setups, and other ongoing client maintenance needs.
• Delivers Raving Fans level customer service when assisting clients with payroll or system inquiries.
• Utilizes Salesforce and Outlook to track and manage all open client issues, interdepartmental requests, client complaints, supplemental payroll runs, employee address updates, and other action items requiring follow-up.
• Resolves user security-related inquiries within the HRIS web portal.
• Processes Add Location submissions, establishing new client locations, and assigning appropriate manager access.
• Creates payroll import templates as needed to support client payroll upload processes.
• Conducts payroll training for clients upon request.
• Educates clients on best practices and system functionality to enhance understanding and promote efficient system usage.
• Ensures all client processing notes are accurate and current in PRISM.
• Serves as the primary point of contact for client-specific or exception-based payroll maintenance.
• Partners with Client Technology to resolve employee user login and system access issues.
• Maintains regular and punctual attendance consistent with ADA, FMLA, federal, state, and local requirements, as well as company policies.
• Performs additional tasks or projects as assigned by the Payroll Manager.

• Associate degrees in Business Administration, Accounting, Human Resources, or a related field, preferred.
• 3 to 5 years of related work experience in payroll, HRIS, or within a PEO environment.
• Demonstrated ability to learn new systems, processes, and technologies quickly.
• Strong communication and follow‑up skills with the ability to build effective working relationships.
• Proven ability to multitask, prioritize, and consistently deliver superior customer service.
• Experience using Prism PEO Software preferred.
• Strong proficiency in Microsoft Excel, including formulas, filters, and pivot tables.
• Fundamental Payroll Certification (FPC) or Certified Payroll Specialist (CPS), preferred.

• Attention to Detail:
  Ensures accuracy in payroll processing, reporting, and system updates.
• Customer Service Excellence:
  Provides timely, professional, and solutions‑oriented support to clients and internal partners.
• Time Management:
  Effectively manages competing priorities in a deadline‑driven payroll environment.
• Technical Aptitude:
  Able to quickly learn, navigate, and troubleshoot payroll and HRIS systems.
• Problem Solving:
  Identifies issues proactively and resolves them efficiently with minimal supervision.
• Communication
  
  Skills:
  
  Communicates complex information clearly and professionally, both verbally and in writing.
• Collaboration:
  
  Works effectively with cross‑functional teams, including Payroll, HR, IT, and Client Technology.

This position is primarily office‑based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require using telephones, participating in virtual or in‑person meetings, attending company events, and completing training sessions. The environment is designed to be accessible and…