Kundendienst-Ingenieur - GC​/GCMS; m​/f​/d

Customer Service Engineer Gc/Gcms

Agilent inspires and supports discoveries that contribute to improving the quality of life. We supply laboratories in the fields of life science, diagnostics, and applied markets worldwide with instruments, services, consumables, applications, and know-how. Agilent enables its customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.

To strengthen our dynamic and friendly team, we are looking for you for the greater Freiburg/Karlsruhe/Mannheim/Stuttgart area as a customer service engineer in the GC/GCMS area (m/f/d).

You will support our customers on site from the areas of pharmaceuticals, energy, research and development, environmental and biomedical analytics.

What you can expect in this position:

• As a customer service engineer, you represent Agilent at our customers and install, qualify, maintain, and repair GC/GCMS systems. Additionally, you train users in the effective use of the systems
• Based on your existing and continuously developed technical and application skills at Agilent, you support our customers and contribute to their success
• In complex projects around hardware and software solutions, you work solution-oriented and proactively advise customers to ensure the most efficient use of the systems
• In close exchange with internal departments such as application support, development, and sales, you develop new solutions for our customers together in the team. Regular high-quality training ensures that you are always up to date with the latest hardware and software products

Qualifications:

• Completed studies or training in chemistry, chemical engineering, biology, geosciences, medical technology, electrical engineering, chemical engineering, or a comparable field related to analytical chemistry
• Practical experience with chromatography and mass spectrometry systems and confident handling of associated hardware and software, ideally including method development and work in an analytical laboratory
• Proficient skills in error analysis, troubleshooting, and enjoyment in performing simple and complex repairs
• Ability to develop creative and practical solutions for complex technical issues together with customers and secure communication of complex content in German and English
• Structured, solution-oriented, and independent working style with high reliability, team and customer orientation; willingness to travel, work from home, work in radiation protection areas, and residence in the Karlsruhe/Mannheim/Stuttgart area or willingness to relocate and valid driver's license

What we offer you:

A permanent, challenging full-time position is available as soon as possible. An open, diverse, and motivated team looks forward to a new team member.

Various offers for individual further education, an open working environment with the network of an international company, as well as an extensive leisure program await you, along with excellent social benefits and compensation packages.

Agilent offers all employees worldwide core benefits – but in addition, Agilent Germany offers, among other things, the Agilent performance bonus, life insurance, pension provision, health care, employee assistance program, etc.

Additional details

This job has a full-time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.

Pay and benefit information by country are available at:  Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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