Training Specialist Sr

Training Coordinator (Training Specialist Sr)

Work Location & Schedule

Work location:

Fully onsite.

Assignment location:
Itasca, Illinois (approx. 15 minutes from Des Plaines HQ).

Schedule:

5 days/week, 40 hours; typical start time 7:00–7:30 AM with flexibility based on candidate needs.

Travel:
Not required; potential optional travel to Des Plaines ~1x/year for in-person meetings or town halls.

Role Context

Reason role is open:
Need additional support to process daily training transactions while full-time staff support an LMS system upgrade.

Primary focus:
Day-to-day LMS transactions and training requests.

Projects supported:
Minimal project work; possible involvement with LMS system upgrade.

Typical day:
Monitor help desk inbox, respond to questions, process LMS transactions (training assignments, rosters, certifications, external training, training plan changes), attend daily team touchpoint.

Work breakdown after training: 75–80% transaction processing, 15–20% meetings, ~5% project work.

Regular interactions:
Hiring manager, full-time training coordinator (Josie), document control team, training team, internal molecular division stakeholders.

First 90 days success:
Intensive training, hands-on learning, understanding LMS processes, and learning business/customer needs.

Previous hiring challenges:
Commute to Itasca, fully onsite requirement, lack of hands-on LMS transaction processing experience.

Candidate Profile – Skills & Experience

Required skills:

Strong communication and customer service skills (white-glove support for leadership when needed).

Experience processing transactions in an LMS, document management, or change management system (Smart Solve experience preferred but not required).

Proactive communication and collaboration with team and stakeholders.

Preferred skills:

Experience creating or updating training materials or documents.

Instructional, teaching, training, or team leadership experience.

Microsoft Office proficiency (Excel, Word, PowerPoint);
SharePoint, Power BI, Power Automate are a plus.

Education:

Bachelor's degree preferred (science, education, or equivalent experience).

Industry experience:
Medical/pharmaceutical preferred, not required.

Systems used daily:
Smart Solve LMS, Microsoft Teams, Outlook, Office suite.

Best personality traits:
Proactive, positive, collaborative, goal-oriented, comfortable asking questions.

Interview Process

Interview format:
Prefer in-person in Itasca;
Teams video acceptable if needed.

Interviews:
Typically one interview; potential second with hiring manager's manager.

Interviewers:
Hiring manager; possibly her manager for final candidates.

Ideal start date:
As soon as possible; flexible for notice period.

Upcoming time off affecting interviews:
None known.

Additional Insights

Urgency:
Very high; role needed ASAP due to workload and system upgrade.

Deal-breakers/red flags:
Requesting remote work, inability/unwillingness to commute to Itasca, negative prior Client records in Fieldglass.

Team culture:
Highly collaborative, supportive, daily touchpoints, shared knowledge, recognition-driven, proactive planning for workload surges.