Boiler​/Hydronic Tankless Technical Support Specialist; Remote

Boiler/Hydronic Tankless Technical Support Specialist (Remote)

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water. We are the only tankless water heating manufacturer in the US. We have a commitment to our employees, a strong, accountable culture, and a practice of giving back to our communities.

Provide phone support in the service, installation and troubleshooting of all Rinnai products. Ensure the identification, documentation, and resolution of quality/performance issues;
Support in the repair and/or failure analysis of products returned to Rinnai.

This is a remote employment opportunity.

• This position is remote. You may need to attend onsite training at the Corporate Office: 103 International Dr., Peachtree City, GA.
• Other Perks/Benefits:
  Best-in-class health benefit programs that provide eligibility on the 1st day of employment, 401k match, Paid Volunteer Community Service Day and more.
• Preferred experience:
  
  hydronic, plumbing, or boiler experience. Familiar with schematics and ladder diagrams.
• This position requires flexibility in scheduling based on business and customer support needs. While standard hours are typically maintained, occasional evenings, weekends, and/or on-call shifts may be required to ensure timely resolution of technical issues and maintain service continuity.

• Provide telephone support to answer inquiries on service, installation and troubleshooting procedures for all Rinnai products.
• Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, including documenting results of failure analysis.
• Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality control standards.
• Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. Provide input/suggestions on possible corrective actions.
• Ensure records of all work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping requests, etc. are completed with details related to work and/or services performed.
• Maintain company-provided tools, equipment, and property.
• Embrace and support growing business demands in a changing environment.
• Other duties and responsibilities as required.
• Awareness and compliance with Company Policies and Procedures.

• Technical associate degree in plumbing or electrical engineering (or equivalent related professional experience).
• Relevant licensure preferred.
• 3-5 years of proven and demonstrated technical appliance repair experience. Background in electronics, plumbing systems, hydronics and/or boiler systems is a plus.

• Effective communication skills, both written and verbal, with the ability to present in front of groups.
• Knowledge and use of Word, Excel, and PowerPoint.
• High degree of technical analysis.
• Ability to work with various levels of people/customers/teams.
• Customer/Quality discipline.

• Professional approach; confidence in dealing with people.
• Commitment to achieving business goals.
• Strong technical/customer service orientation.
• High levels of personal integrity, honesty.
• Team player able to operate with a great deal of independence.
• Multilingual proficiency in Spanish or French preferred but not required.

• Remaining in a stationary position, often standing or sitting for prolonged periods. Occasionally repeating motions that may include the wrists, hands and/or fingers.
• Communicating with others to exchange information and assessing the accuracy, neatness, and thoroughness of the work assigned.

• Constant sedentary work primarily involving sitting/standing.

• Constantly no adverse environmental conditions expected.

• Medical, Dental, Vision, and Prescription coverage.
• Flexible Spending Account (FSA) options for Medical and Dependent Care.
• Pa…