Scheduling Support Specialist PT

Are you a master multitasker with a knack for solving puzzles and mind games? Do you thrive in fast-paced high-energy environments where no two days are the same? If you're nodding your head, keep reading – we might just have the perfect role for you!

As a Scheduling Support Specialist, you'll be the maestro of our interpretation operations. This fast-paced, dynamic role is crucial to ensuring our interpretation appointments are well-coordinated and our clients receive top-quality language services. Think air traffic controller, but instead of planes, you'll be intricately coordinating interpreters across multiple locations. It's high-pressure, challenging, and incredibly rewarding.

• Oversee and manage our calendaring scheduling system for interpretation
• Perform follow-up, reporting and documenting measures
• Maintain clear, effective communication across multiple channels, including email, text, chat, and phone, to ensure the successful completion of each task
• Be the friendly voice on the phone and provide exceptional customer service to clients and interpreters that leaves everyone smiling
• Proactively coordinate interpreter assignments and communicate updates to clients & interpreters
• Handle last-minute requests and ensure seamless on-demand services
• Resolve scheduling conflicts with the finesse of a diplomat, professionalism and efficiency

• This is a Part-Time, hourly position that will require in-office work in our MURRAY UTAH OFFICE.
• This job is in on location in our Murray Utah office, and you must be willing to commute and have reliable transportation.
• Must be able to self-motivate and work productively, independently and alone.
• Hourly Rate: $21-24/hr Depending on Qualifications, Experience, Assessments, Etc.
• Potential for working more hours as needs increase.
• The schedule will generally include Sundays, with occasional Saturdays or holidays as needed.
• 90-day probationary period followed by a performance review
• Although there may be remote work opportunities, we prefer you work in office most of the time and this should be your expectation if you apply.

RELA Language Professionals provides interpretation and document translation services in over 80 languages, facilitating communication in healthcare and other community, business and legal settings, by enabling language access for Limited English Proficient individuals in our communities while simultaneously helping our clients effectively reach, serve, communicate seamlessly and foster understanding with each other through our interpreters and translators. We support our language professionals by providing professional work opportunities for them to serve their local communities and foster a supportive network for language professionals to excel in their skills and careers with ongoing professional development.

We're more than just another interpretation and translation agency. Ultimately, our vision is to transcend language to empower and unite humanity. Our mission is to drive the advancement of and revolutionize the language services industry, set new standards, enable authentic, seamless and meaningful communication by delivering unparalleled interpreters and translators, to empower voices across languages, and cultivating a community of growth, innovation, and excellence, where our employees, interpreters, clients, and Limited English Proficient individuals can thrive.

By joining RELA, you're not just taking on a scheduling role – you're becoming a vital part of that mission.

• Proven ability to excel under pressure in fast-paced environments
• A love for solving complex puzzles and problems and just making things work
• Thrive and adapt in rapidly changing situations
• Thrive on the intellectual challenge of efficiently matching interpreters to job requests, akin to achieving a high score in a game
• Problem-solving:
  Being able to quickly pivot and find a satisfactory solution when a task doesn’t go as planned. All with a smile!
• Eagle-eyed meticulous attention to detail and accuracy
• Special Sense of Geography and…