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CX Platform & Automation Lead (Remote
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-18
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
Logoslabs
Remote/Work from Home
position Listed on 2026-08-18
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Remote is seeking a hands-on CX platform operator to own and improve the platforms that Customer Experience runs on, including Zendesk and Vitally, with integrations to the rest of the stack. You will configure, automate, integrate, and maintain systems used daily by support and customer success teams, working autonomously on priorities and partnering with operations and technical teams when needed.
You’ll drive scoping through production ownership: testing changes, communicating with affected
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