Order Management​/Delivery Operator - Remote​/Telecommute

Job Title

Pay Range: $32.00hr - $35.20hr

• Highly organized and detail-oriented.
• Adaptive learner with a proactive, results-oriented mindset.
• Strong commitment to customer support and teamwork.
• Strong computer proficiency.
• Flexibility to cover other shifts during staffing shortages.
• Candidate must reside in the greater Raleigh-Durham (RDU) area.
• Participation in an on-call rotation every eight weeks.
• Strong multitasking, typing, and system navigation skills.
• Able to handle high-pressure situations calmly.
• Quiet, dedicated home office required.

• Manage and fulfill medical equipment spare part, tool, and radioactive source orders.
• Provide exceptional service to both internal and external customers.
• Respond to incoming inquiries and order requests.
• Track and expedite orders as needed.
• Investigate and resolve semi-complex issues.
• Collaborate closely with cross-functional teams to reconcile spare parts shipments.
• Place and manage urgent spare part orders in SAP for medical equipment repairs.
• Support approximately 2,000 field engineers via phone or submitted requests.
• Track shipments and troubleshoot order issues.
• Investigate delays, backorders, and fulfillment problems across multiple warehouse systems.
• Perform inventory and basic accounting tasks to ensure parts are assigned correctly.
• Handle a mix of phone calls and emails in a high-volume, fast-paced environment.
• Navigate multiple systems simultaneously including SAP, tracking tools, and warehouse systems.

• Experience with SAP or ERP systems.
• Backgrounds in coordination, teaching, technical writing, or finance/accounting.

• SAP.
• Microsoft Office.
• Outlook.
• Fed Ex/DHL tracking systems.
• Order Management.
• Inventory tracking.
• Customer Service.

• Strong verbal and written communication skills.
• Ability to analyze information and make sound decisions.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.