Customer Service Engineer

Description

This is a role well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer you will be responsible for:

- Your initial assignment is to become a subject-matter expert in the PACE platform which Customer Service Engineers use to document work track parts consumption and record time and related activities.

- As a subject matter expert you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.

- After the full launch of the PACE software you will play a key role in the hypercare phase for 30 to 90 days depending on the speed and success of the transition.

- Upon successful completion of the Hypercare phase you may be considered for transition into a Customer Service Engineer role preferably within your local region and you are encouraged to apply for other opportunities across the organization.

- A customer service engineer has the following skills and responsibilities:

- You will be servicing Imaging Equipment in the assigned metro area Level could be adjusted based on prior experience.

- You are in a field-based customer-facing role that primarily installs services maintains and modifies Siemens imaging equipment at customer sites.

- You are the Face of Siemens to the customer.

- You support a variety of diagnostic imaging equipment.

- You are flexible and willing to work different shifts as business needs dictate including willingness to work overtime as required. Advanced notice will be provided for any shift changes.

- You report to the Regional Service Manager at Siemens Medical Solutions as a CSE. Additional Notes - Role involves training peers across approx. 100 training sessions each 2 days long.

- Individual trainer is expected to deliver 15-20 sessions.

Skills

troubleshooting, PACE, training development, imaging software

Top Skills Details

troubleshooting,PACE,training development

Additional

Skills & Qualifications

Required Experience - Associate degree or college or military experience in a related technical field.

- Strong technical/electrical background required.

- Biomedical med tech or similar hands on technical experience is a plus.

- Open to: o Entry level candidates with technical training o Candidates transitioning from the military Minimum level:
Foundation-level technical education or equivalent hands on training.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Los Angeles, CA.

Pay and Benefits

The pay range for this position is $35.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Sep 25, 2026.

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