Master Key Representative

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories.

This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Remote Colorado Work Schedule M-F 8 am-4:30 pm MST
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

As a Master Key Representative 1, you are a crucial part of the Allegion team, responsible for processing time sensitive orders and providing technical assistance on the design of master key systems. This is a technical role that analyzes the customer security requirements and interacts with external customers via email and phone to determine the optimal master key solutions. This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience while meeting our corporate goals and policies.

• Plan and design Schlage master key systems and complete Schlage master key order entry functions within assigned quality and production metrics with supervision
• Develop an understanding of master key solutions to address the varying needs of the customer
• Develop an understanding of key control policies and procedures as it relates to key systems
• Provide consultation services for end users, sales reps, and dealers on the various elements of a master key system, which may have varying degrees of complexity; assistance may be required
• Manage service/support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming/outgoing calls, emails, and requests
• Proficient in basic knowledge of product and features for assigned brands/product categories, and the ability to identify and/or communicate basic order managemen functions (i.e., indexing, first review), product, and features for Allegion brands
• Maintain sensitive customer records using both physical and electronic mediums
• Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit the need of each customer and/or situation within established guidelines
• Gather and document service request information through the effective use of CRM tools
• Utilize and manage all appropriate ERP business systems for assigned…