Specialized Technical Automotive Consultant Mid-Shift - MI

~ Opportunity for ASE-Certified Auto Technicians ~

• Hours:
  
  Mid-Shift
• Location:
  
  Work from Home – Michigan residents | Initial on-site training – Saginaw, Michigan

Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley?

Support a domestic OEM brand by joining our award-winning group of ASE-Certified Technical Automotive Consultants.

Be the first line of defense in solving new and challenging vehicle repair issues.

• Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.
• Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.

• Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
• You’ll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
• Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
• Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
• Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.

Engage directly with our Talent Acquisition (TA) team via live chat during business hours:

• Chat hours: M-F 8 a.m.
  
  - 5 p.m. Eastern | 7 a.m.
  
  - 4 p.m. Central | 6 a.m.
  
  - 3 p.m. Mountain | 5 a.m.
  
  - 2 p.m. Pacific time
• Closed on some holidays. TA will respond to a after-hours questions the next business day.

• Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems
• Able to use electronic service manuals

• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• Five or more years of recent experience as a mechanic in a full-service shop
• Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
• Valid driver’s license
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts during these hours:
  • Monday - Friday
  • 11 a.m.
    
    - 8 p.m. Eastern | 10 a.m.
    
    - 7 p.m. Central | 9 a.m.
    
    - 6 p.m. Mountain | 8 a.m.
    
    - 5 p.m. Pacific time
  • No weekends!
• Must be able to stick to the schedule reliably, as some queues are time sensitive

• Electric vehicle (EV) experience
• Microsoft Office experience
• Typing skills

• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem/router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)