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Cryogenic Field Service Engineer; Europe
Remote / Online - Candidates ideally in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-10-02
Los Angeles, Los Angeles County, California, 90079, USA
Listing for:
Montana Instruments Corporation
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Your role
The Field Service Engineer is responsible for post-sale customer support activities at Montana Instruments.
Essential Duties, Responsibilities, and ExpectationsTroubleshoot, diagnose, and resolve customer problems via phone and email.
- Track and follow up with customers to ensure issues are resolved.
- Travel to customer sites to perform installation, user training, maintenance, and resolve problems.
- Perform remote installations.
- Prepare service trip reports, document issues, and pass on relevant information to the team.
- Issue RMAs, work with sales, production and shipping/receiving to ensure service work is completed in a timely manner and customer systems are returned and invoiced appropriately.
- Identify systemic customer issues and work towards root cause and corrective actions.
- Review product manuals for accuracy and assist in the development of product and service manuals.
- Manage international distribution service networks
-run training events when necessary and provide technical service bulletin and updates as needed. - International and domestic travel required 50-75% of the time.
Minimum Qualifications (Experience / Education)
- Bachelor's degree in an engineering or related field.
- 3-5 years' experience in a Customer Service role
- Knowledge of Salesforce or equivalent CRM software
- Strong client-facing communication skills
- Strong, positive, interpersonal skills and the ability to work as an effective member of a team.
- Able to communicate technical concepts verbally and in writing across the organization.
- Strong problem solving and analytical skills.
- Self-starter, able to work in a fast-paced environment with accuracy and efficiency.
- Proficient with Microsoft Suite (Word, Excel, Outlook, etc.).
- Knowledge of quantum materials research and technology (bonus).
- Experience with ERP systems and an understanding of how engineering and manufacturing interfaces with these systems.
- Strong troubleshooting skills.
- Solid understanding of engineering knowledge and scientific principles.
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
This role is fully remote, enabling you to work from anywhere within the region of Netherlands.
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