Technician , Remote Care

Position: Technician I, Remote Care
Location: Northern

Technician I, Remote Care page is loaded## Technician I, Remote Care locations:
Puerto Rico - Arecibo time type:
Tempo Integral posted on:
Publicado ontemtime left to apply:
Data de término: 9 de outubro de 2026 (5 dias restantes para se candida tar) job requisition t is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Descritivo de Cargo
** About Abbott
** Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
** Working at Abbott
** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
* Career development with an international company where you can grow the career you dream of.
* A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
* A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
** The Opportunity
** Become a
** Technician I, Remote Care
** at Abbott in
** Arecibo, Puerto Rico**. As
** Technician I, Remote Care*
* ** for the second shift**, you will work in a call center environment under close and direct supervision on defined work assignments while following established procedures. You will exercises basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals, Abbott field personnel, patients, and various internal departments.
** What You'll Do
*** Answer inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers' product experiences.
* Triage calls and seeks guidance from other personnel for further assistance when appropriate.
* Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and approved troubleshooting for Abbott-proprietary remote care products.
* After-hours, "on call" support (rotating among other department employees), following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel.
* Consistently meet department's performance expectations
* Complete required trainings and certifications, as needed.
* Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.
* Adhere to Abbott company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy
* Maintain professional, positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Within the department, works with other employees to maintain adequate availability for customer support.
* Perform other related duties and responsibilities, on occasion, as assigned. Overtime may be required.
** Required Qualifications
** To be successful in this role, you will require the following qualifications:
* High school diploma is required. Associates and/or Bachelor's Degree are preferred.
* Experience in a customer service, product support, IT,…