Tech Service Sales - ENTEC Job Chicago Illinois USA,Language/Bilingual

Purpose

The role of the Technical Service Engineer is to provide commercial technical support at existing and targeted customers. This position requires interaction with a variety of customers, suppliers, agencies, testing facilities, as well as with various personnel within the Entec Polymers / Ravago organization.

Areas of Responsibility / Tasks

Performance must reflect the appropriate level of expertise and achievement of the desired results for the items listed below.

Processing assistance, including troubleshooting
Attending processing trials and troubleshooting issues as needed
Material selection
Part and / or mold design review
Attending customer meetings as the ‘technical expert’
Developing and delivering technical presentations and/or workshops
Providing general support for technical questions, requests for technical literature, data-sheets, material properties or other technical documents
Assisting with determining the cause of part failures
Specification approval assistance
Working on projects such as competitive offset lists and assisting Business Development Managers with special projects
Providing data, literature or other information
Answering a variety of plastics related questions on material properties, processing, equipment, testing, etc.
Participating in conference calls with customers on technical discussions
Write visit reports to document their visits and disseminate information
Perform other duties as assigned

Supervisory Responsibilities

Not Applicable

Competencies;
Knowledge, Skills, Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.

Strong written and verbal communication skills to interact effectively with customers, suppliers, sales representatives and colleagues.

Act in a professional manner with (internal and external) customers

Effectively managing their own time and travel schedule.

Prioritize projects and tasks, competing them in a timely manner.

Continuous, on-going training is expected so that the individual can continue to learn and grow in knowledge and experience, including but not limited to: supplier-specific seminars, industry seminars, formal courses, travel with other Technical Service Engineers, and reading technical books, journals and papers.

Applicants must be authorized to work in the United States.

Minimum Qualifications/ Education / Experience / Certifications

Education:

Bachelor’s degree in Business, Engineering, Material Science, Supply Chain or related training required
Equivalent experience considered in lieu of degree

Experience:

Minimum 5 years of relevant work experience in similar title and scope of responsibility preferred
Financial business acumen as demonstrated by previous work experience
Sales or sales management experience preferred
Commodity and/or Engineering plastics market experience

Licenses /

Certifications:

Valid driver’s license – required

Language:

Proficiency in English required
Bi-Lingual – Spanish or Portuguese is a plus

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore

The role is remote and is based out of a home-office and provides internal (sales and management) and external (customer) support in a defined geographical region. Most of the travel is by car although there may be times that flying is required.

Physical Requirements / Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential…