Investigator ; PCN

Job Description

Division of Corporations, Business and Professional Licensing is recruiting for an Investigator 3 to join our team.

Investigators serve to ensure competent, professional, and regulated services are delivered to the community by investigating alleged violations of statutes and regulations governing 43 different licensed professions in the State of Alaska.

• Independently review and investigate complaints concerning violations which may include fraud, malpractice, negligence, criminal convictions, misconduct, unethical conduct, unlicensed practice and noncompliance of various licensing provisions.
• Conduct interviews related to alleged violations.
• Collect evidentiary documents and records.
• Document investigative actions timely.
• Invoke disciplinary actions.
• Independently organize, prioritize and plan investigative steps.
• Prepare and participate in cases for administrative hearings including testifying, drafting documents and working alongside legal staff.
• Present cases to the Alaska Medical Board and attend Board meetings.
• Work directly with the public and other agencies such as law enforcement, attorneys and hospitals.

The mission of the Division of Corporations, Business and Professional Licensing (CBPL) is to ensure that competent, professional and regulated commercial services are available to Alaska consumers. The investigation unit supports this mission by investigating allegations against Alaska's licensed professionals who violate the laws governing their licenses.

We offer flexible work schedules where employees in good standing can choose their work hours and/or alternative workweek schedules. We maintain a supportive and collaborative team atmosphere, training opportunities outside of Alaska, and have a comprehensive employee benefits package to include retirement, health insurance, and 13 paid holidays.

You will have the opportunity to utilize and acquire a wide range of investigative skills. Investigators work in collaboration with a multitude of agencies to protect Alaskan consumers and uphold industry and licensing standards. The incumbent will join a team of professionals, committed to public service.

Our office is in downtown Anchorage, inside the Atwood Building on the 15th floor; with free employee parking located across the street in the Linny Pacillo parking garage. The CBPL investigative unit has flexibility for in-person teamwork and independent remote work. Investigators can tailor their schedule to accommodate their work style, including flexible remote and office hours.

• Reasoning:
  Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Technological
  
  Competency:
  
  Competency with standard office equipment. Computer literacy and fluency with Microsoft Office software is essential. Administering a large volume of digital documents, information, and evidence in cases. Utilization of the digital case management system and other investigative software.
• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Manages and Organizes Information:
  Identifies a need; gathers, organizes, and maintains both confidential and non-confidential information; determines its importance and accuracy, and clearly communicates it by both written and verbal methods.
• Independent Worker: displays a high level of initiative, effort, confidentiality, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

• Accountability:
  Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Integrity/Honesty:
  Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Investigation:
  Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence…