Appeals Litigation Administration Legal Assistant

Executive Service

Appeals Litigation Administration Legal Assistant - 75248

Division of Tenn Care

Member Services

Nashville, TN

Minimum Yearly Salary: $48,684

Close Date: 03/03/2026

Tenn Care compensation is equitable and will be based on education and experience for a qualified candidate in accordance with Department of Human Resources (DOHR) policy.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

The Division of Tenn Care is dedicated to providing our employees with a hybrid work environment. All Tenn Care positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

Tenn Care is Tennessee's managed care Medicaid program that provides health insurance coverage to certain groups of low-income individuals such as pregnant women, children, caretaker relatives of young children, older adults, and adults with physical disabilities. Tenn Care provides coverage for approximately 1.7 million Tennesseans and operates with an annual budget of approximately $14 billion. It is run by the Division of Tenn Care with oversight and some funding from the Centers for Medicare and Medicaid Services (CMS).

Tenn Care's mission is to improve the lives of Tennesseans by providing high-quality cost-effective care. To fulfill that purpose, we equip each employee for active participation and empower teams to communicate and worked collaboratively to improve organizational processes in order to make a difference in the lives of our members. Because of the positive impact Tenn Care has on the lives of the most vulnerable Tennesseans, Tenn Care employees report that their work provides them with a sense of meaning, purpose, and accomplishment.

Tenn Care leadership understands that employees are our most valuable resource and ensures professional and leadership development are a priority for the agency.

The Division of Tenn Care is seeking an Appeals Litigation Administration Legal Assistant in the Appeals Operations Group within Member Services. The Appeals Litigation Administration Legal Assistant will be responsible for performing administrative functions on behalf of the Appeals Operations Group such as working closely with a team of attorneys to ensure appeals are moving timely through the continuum, providing data statistics on hearing related matters, and documenting changes to workflow as they occur.

This position will also be responsible for creating electronic records of appeal requests, arranging for translation services when appropriate, maintaining attorneys' calendars, hearing calendars and the litigation timetables for attorneys. Additionally, the Appeals Litigation Administration Legal Assistant will be responsible for researching, reviewing, and implementing all court orders rendered from an appeal hearing.

• Complete special projects as assigned
• Maintain hearing and attorneys' calendars as well as litigation timetables for attorneys
• Track Notices of Hearing using Fed Ex and USPS
• Prepare documents for the court to aid in dismissal of appeals
• Manage workflow to ensure deadlines are being met for multiple attorneys
• Demonstrate attention to detail in researching appeal cases and documenting notes for proper case processing
• Make phone calls as needed to verify information with appellant regarding appeal
• Attend and actively participate in all unit meetings and problem-solving discussions for workflow improvements

• Education equivalent to graduation from an accredited college, university, or professional school with one of the following: (1) an Associate's Degree in Paralegal or Legal Assistant studies; (2) a bachelor's degree in paralegal or legal assistant studies; (3) a Paralegal Certificate; or (4) one year (28 semester hours) of graduate level law school.

• Education equivalent to graduation from a standard high school and two years of full-time experience in researching legal issues and documenting findings to assist in building case files, settling legal disputes, and/or providing legal counsel to clients.

• Complete a criminal history disclosure from in a manner approved by the appointing authority
• Agree to release all records involving criminal history to the appointing authority

• Graduation from an accredited college or university with a bachelor's degree, preferably in business administration, management, public health or health policy
• Experience with in Tenn Care
• Experience in customer service
• Ability to adapt to changing priorities and deadlines
• Ability to exercise sound judgement
• Ability to foster and maintain cohesive working relationships
• Strong organizational skills, including the ability to prioritize, multi-task and manage…