Bilingual Receptionist

Markham Law Firm specializes in family law, serving clients in Maryland and Washington, D.C. With a keen understanding of the many legal service options available in the region, the firm was founded in 2015 with the mission of providing exceptional client representation. The team is dedicated to guiding clients through family law matters with professionalism and care. Markham Law Firm has built a reputation for personalized legal services tailored to the unique needs of each individual.

The receptionist is the first point of contact for the law firm and is critical to the client intake process. The receptionist is responsible for providing excellent service to clients and firm, and representing the firm’s brand at all times, which is to be compassionate, responsive and professional. Must genuinely love people and be willing to comfort callers who are often in times of crisis.

Duties include but are not limited to the following:

• Professionally administers all incoming calls, ensures calls are redirected accordingly
• Conducts initial client intakes including conflict checks, and match potential new clients with appropriate attorney
• Logs new client intakes and referral sources in Client Relationship Management (CRM) software, CLIO Grow
• Receives and processes website inquiries from new clients and follows up
• Makes sure the office is neat, orderly and clean:
  Lobby, Conference rooms, Common areas
• Ensures cleanliness of Reception Desk so that no client information, boxes, or stacks of paper are visible to clients
• Applies working knowledge of Attorney-client privilege and confidentiality
• Greets clients as they arrive in a professional, friendly and hospitable manner, and provides refreshments
• Receives and signs for packages
• Checks mail, scans date stamp and saves all mail into client files according to firm processes
• Files hard copies of correspondence, pleading, etc. into client files
• Schedules delivery and pick up with Courier service
• Schedules court reporters for depositions, confirm or cancel as needed
• Creates new client files (hard files and digital)
• Prepares and sends client intake summaries to attorneys
• Regular file maintenance of client files
• E-file court documents on Case File (DC) and Mdec (Maryland)
• Prepares retainer agreements
• Creates and maintains email contact list (Mail Chimp) and firm mailing list
• Trips to post office to send packages and certified mail or pick up catering for meetings
• Restocks office supplies throughout office
• Organizes and stocks supply closet
• Other office duties as needed
• Ability to lift 25lbs
• Ability to work in office (this is not a work from home position)

• Ability to handle emotional and sensitive clients and situations required
• Some college or military experience preferred
• Hospitality experience preferred
• Prior receptionist or legal experience a plus
• Spanish language fluency required
• Employer-provided medical, dental, and vision insurance (50% company paid for the employee only)
• 401(k) plan with 3% safe harbor contributions
• Opportunity to participate in FSA or DCA plan
• Paid vacation and sick time
• Paid holidays
• Paid parking
• Generous paid parental leave

Salary Range: $52,000-$55,000, dependent on experience