Client Intake Specialist (Pensacola)

Overview

Legal Services of North Florida has an opening for a full-time (35 hours/week) Intake Specialist to support the firm’s client intake in our Pensacola office. Work for a nonprofit law firm with 140+ employees in eight offices across North Florida that seeks legal justice while understanding the value of work-life balance. The position involves working independently and as part of a team to obtain positive results in civil legal matters for vulnerable members of the community.

• Serve as the first point of contact for individuals seeking help and connect people with the legal support they need.
• Engage directly with potential clients to collect initial information about their legal problems, income, and personal circumstances, often during times of stress or crisis.
• Document information clearly to lay the groundwork for attorneys to assess and respond to each client’s situation.

• Strong typing and excellent grammar and writing skills.
• High attention to detail; ability to listen carefully and ask clear, thoughtful follow-up questions.
• Comfortable working with individuals in high-stress or emotional situations; able to collaborate effectively with others in local and remote team settings.
• Proficiency with the Microsoft Office Suite and use of technology; comfort with typical office software.
• Preferred: fluency in a second language or experience working with victims or individuals who are experiencing trauma.
• Applicants must complete a Legal Services of North Florida online employment application and submit a resume to be considered for this position.

Entry level salary of $34,000 is negotiable, depending on experience. Comprehensive fringe benefits package includes:

• A four-day (35-hour) work week
• Paid time off includes holidays, sick leave, and personal leave (which after two years increases to four weeks per year)
• 100% fully paid health insurance for employee and dependent children after 60 days of employment
• Employer-paid life insurance policy of $25,000
• Employer contributes 6% to retirement/401K plan after one year of full-time service
• Additional voluntary options of dental, vision, term life, disability, and other insurance coverage are available
• Flexible Work Plans including remote work options available after 6 months of employment

This company is an equal opportunity employer and does not discriminate because of race, color, religion, sex, age, marital status, disability, veteran status, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other protected category.

This position is subject to Florida Level 2 background screening requirements through the Florida Care Provider Background Screening Clearinghouse. For more information, visit the