Claims Specialist II - Rideshare Commercial Auto - Attorney Represented Bodily Injury Claims Adjuster

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The Claims Specialist works within a Claims Team, using the latest technology to managea caseload of commercial rideshare,also known as Transportation Network Company (TNC), claims frominitialinvestigation through resolution. The role handles claims involving complex injuriesas well as claims involving high policy limits, attorney representation, litigation, uninsured/underinsured motorist coverage,and3rd-party bodily injury. The Claims Specialist leveragesexpertisein coverage and liability, reserve analysis,damagesassessment, negotiation strategy, and litigation management.

This role partners with defense counsel, internal claims partners, and external vendors to ensure claims are managed accurately and efficiently, consistent with policy provisions, regulatory requirements, and company standards. You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices:

Boston, MA;
Westborough, MA;
Hoffman Estates, IL;

Weatogue, CT;
Indianapolis, IN;
Plano, TX;

Suwanee, GA; orLake Oswego, OR;
Las Vegas, NV;
Chandler, AZ. (Please note this policy is subject to change.)

Company :
Liberty Mutual Insurance

Location :

Posted On : 9/25/2026

• Owns complex commercial rideshare/TNC claims from investigation through resolution, including determining coverage, liability, damages, and appropriate claimoutcomes.
• Reviews commercial policy language, endorsements, exclusions, limits, conditions, and applicable coverage requirements todeterminecoverage.
• Investigatescomplex losses involving significant injuries, attorney representation, litigation,andUM/UIM coverages
• Evaluates the severity and complexity of injuriesto assess medical exposure, future damages, and overall claim value.
• Establishes, documents, and updatesaccuratereserves throughout the life of the claim based on severity, exposure, venue, liability, policy limits, litigation status, and evolving facts.
• Determinesamounts owed, evaluates settlement value, negotiates with plaintiff counsel and other parties, and authorizes settlements and payments within assigned authority; recommends orissuesdenials when appropriate.
• Manages attorney-represented and litigated claims, including developing resolution strategies and coordinating with defense counsel, Home Office Legal, Claims leadership, and other internal partners.
• Partners with defense counsel on pleadings, discovery plans, litigation plans, case evaluations, mediation preparation, deposition strategy, trial preparation, and settlement negotiations
• Reviews pleadings, discovery, depositions, expert reports, medical records, suit documentation, investigation materials, and claim files to determine appropriate actions and litigation strategy.
• Prepares claims for mediation, deposition, and potential trialbyanalyzing liability, coverage, damages, documentation, venue considerations, and settlement authority.
• Performs other duties as assigned, including participation in special projects,training, guidance, and mentorship to staff.
• Experience handling commercial/Transportation Network Company (TNC) claims and/or larger policies.
• Experience with high-exposure claims involving severe injury, soft tissue, fractured bones, catastrophic loss, or fatalities.
• Prior handling of attorney-represented and/or litigated claims in a commercial or specialty lines environment.
• Experience preparing claims for mediation, deposition, trial, or other litigation milestones.
• Background in settlement negotiation with attorneys and/or plaintiff counsel and coordination with defense counsel.
• Experience handling complex policy interpretation and coverage analysis on large commercial accounts.
• Familiarity with time limit demands, discovery, legal expense management,…