Legal Counsel - Litigation Manager

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world‑class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
• Enforce and defend Company’s interests in litigation and disputed matters. This includes:
  • Managing a diverse portfolio of litigation and pre‑litigation complaints (such as those submitted to the Company for investigation through governmental agencies, the Better Business Bureau, or an email portal).
  • Working with team members, customers, dealers, and third‑party service providers to de‑escalate and resolve disputes.
  • Retaining, overseeing, and directing the scope of all work of outside legal counsel in litigation matters (such as negotiating fee arrangements, cost‑effective staffing of matters, and setting and executing a litigation strategy to achieve the best possible outcomes).
  • Performing substantive work related to litigation and pre‑litigation disputes, such as working with experts, editing legal briefs, preparing witnesses, and negotiating settlements.
  • Keeping legal management team apprised of and solicit their input as appropriate on significant legal issues.
• Execute aspects of the Company’s Complaint Management Program. This includes:
  • Monitoring various listening posts, including complaints, industry litigation, and news publications, to enhance the Company’s compliance with consumer financial protection laws;
  • Performing complaint trend analyses;
  • Reporting compliance, coaching, training, and policy opportunities identified;
  • Working with attorneys from the Corporate Legal Department to counsel the business on how to reduce risk based upon lessons learned; and
  • Summarizing observations for Company executives.
• Develop expertise in consumer financial protection laws.
• Perform legal research as requested and document findings in a formal white paper where appropriate.
• Periodic performance feedback from team members throughout the organization will be sought and will be considered when assessing your performance.

• Be organized and capable of meeting all deadlines.
• Remain positive, professional, determined, calm and focused when faced with challenging situations.
• Be a quick thinker, with an ability to understand and interpret information promptly and effectively.
• Convey complex information in a timely, efficient, and easily understood manner both verbally and written.
• Be self-driven, motivated to help and able to perform with minimal supervision in a team environment.
• Be receptive to ongoing feedback aimed at improving your performance for the purpose of helping the Company achieve its strategic goals.
• Possess and express a positive and enthusiastic attitude.
• Communicate clearly to all levels of the organization.
• Work independently and in a…