Legal Counsel - Litigation Manager

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we've grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
• Enforce and defend Company's interests in litigation and disputed matters. This includes:
  • Managing a diverse portfolio of litigation and pre-litigation complaints (such as those submitted to the Company for investigation through governmental agencies, the Better Business Bureau, or an email portal).
  • Working with team members, customers, dealers, and third-party service providers to de-escalate and resolve disputes.
  • Retaining, overseeing, and directing the scope of all work of outside legal counsel in litigation matters (such as negotiating fee arrangements, cost-effective staffing of matters, and setting and executing a litigation strategy to achieve the best possible outcomes).
  • Performing substantive work related to litigation and pre-litigation disputes, such as working with experts, editing legal briefs, preparing witnesses, and negotiating settlements.
  • Keeping legal management team apprised of and solicit their input as appropriate on significant legal issues.
• Execute aspects of the Company's Complaint Management Program. This includes:
  • Monitoring various listening posts, including complaints, industry litigation, and news publications, to enhance the Company's compliance with consumer financial protection laws;
  • Performing complaint trend analyses;
  • Reporting compliance, coaching, training, and policy opportunities identified;
  • Working with attorneys from the Corporate Legal Department to counsel the business on how to reduce risk based upon lessons learned; and
  • Summarizing observations for Company executives.
• Develop expertise in consumer financial protection laws.
• Perform legal research as requested and document findings in a formal white paper where appropriate.
• Periodic performance feedback from team members throughout the organization will be sought and will be considered when assessing your performance.

• Be organized and capable of meeting all deadlines.
• Remain positive, professional, determined, calm and focused when faced with challenging situations.
• Be a quick thinker, with an ability to understand and interpret information promptly and effectively.
• Convey complex information in a timely, efficient, and easily understood manner both verbally and written.
• Be self-driven, motivated to help and able to perform with minimal supervision in a team environment.
• Be receptive to ongoing feedback aimed at improving your performance for the purpose of helping the Company achieve its strategic goals.
• Possess and express a positive and enthusiastic attitude.
• Communicate clearly to all levels of the organization.
• Work independently and in a team environment.

• Licensed as an attorney to practice law, with a minimum of 5 years as a practicing lawyer with law firm litigation experience.
• Litigation experience should include engaging in all aspects of written discovery, taking and defending depositions, motion practice, as well as trial or arbitration experience, and experience working directly with clients.
• Excellent professional and academic credentials.
• Have excellent legal research and writing skills, including familiarity with Westlaw.

• Experience in some of the following areas: consumer finance law, debt collection, credit reporting, the Telephone Consumer Protection Act, commercial contract litigation, and arbitration.
• Experience representing clients in matters…