Client Intake Specialist

Job Title: Client Intake Specialist

Type: Independent Contractor

Location: Remote | South Africa

Working Arrangement: Full-time, Virtual

The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa and Central and South America. We are dedicated to helping individuals, families, and businesses navigate complex legal challenges with skill, compassion, and integrity.

We are proud to be recognized as a 2025 Inc. Best Workplaces honoree, a distinction that reflects our intentional investment in our people and workplace culture. We are committed to fostering a supportive, collaborative, and growth-oriented environment where team members feel valued, empowered, and equipped to succeed. Our firm prioritizes professional development, clear career pathways, and a culture of accountability and respect — creating a workplace where high performers can build meaningful, long-term careers.

• Comprehensive training to set you up for success in your role
• Ongoing opportunities for professional development and career advancement
• Collaborative and empowering culture within a global team

• Fully remote position based in Asia
• Flexible scheduling to support productivity and work-life balance
• Work from the comfort of your home with no commute

• Holiday pay for all U.S. federal holidays observed by the firm
• Performance-based bonuses to reward your contributions
• Periodic remuneration reviews to ensure fair and competitive compensation

• Be part of a team that values initiative, reliability, and professionalism
• Thrive in an environment that encourages innovation and continuous learning

We are seeking a proactive and detail-oriented Client Intake Specialist to serve as a primary point of contact for prospective and existing clients while providing administrative support to our team. The ideal candidate will have prior experience working with U.S. law firms or U.S. legal matters and will excel in client communication, intake, scheduling, organization, and coordination.

• Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional and knowledgeable support to clients and prospective clients
• Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process
• Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets
• Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team
• Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress
• Apply knowledge of U.S. legal processes and terminology when communicating with clients, screening inquiries, and coordinating consultations
• Accurately identify and elevate inquiries that require attorney review or legal guidance

• Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required)
• Bachelor's degree in communications, business administration, or related field preferred
• Prior professional experience working with U.S. law, a U.S.
  
  -based law firm, or U.S. legal matters (required)
• Experience in U.S. immigration law or another area of U.S. law is strongly preferred
• Working knowledge of U.S. legal terminology, legal processes, and client intake procedures
• Familiarity with CRM…