Legal Content Manager, Volunteer Programs ILAO

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Organization

Illinois Legal Aid Online (ILAO)

11

E. Adams Street

Chicago, IL 60603

United States

ILAO is primarily remote, but this position requires periodic in-person meetings and travel to collaborate with other legal aid organizations. We welcome applications from across Illinois.

Remote Ok

The Legal Content Manager, Volunteer Programs, is part of ILAO’s Content Team. Our Legal Content Managers work independently and as a team to keep the legal information on ILAO's website accurate, relevant to our diverse audiences, and easy to use.

• Producing and maintaining legal content within a team-wide content plan,
• Leading our Legal Content Volunteer (LCV) program
• Staying informed about the legal issues facing lower-income families and communities in Illinois, and
• Contributing to team projects that use technology to improve how people find and use legal information.

Illinois Legal Aid Online (ILAO) is committed to attracting and retaining a diverse staff. Working with great people with a wide variety of lived experience brings us closer to meeting our vision of a society where all people can get justice. Because our services and products - like the law - are for everyone, we believe in including everyone. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQIA+ spectrum, women, and people with disabilities to apply.

Content publication and maintenance 50%

• Own and maintain a content portfolio in designated legal areas, exercising independent judgment while collaborating with other editors on shared content, editorial governance, and group projects. Contribute to and follow collective decisions regarding content structure, style, scope, and standards.
• Research, draft, edit, and publish legal information in assigned areas, following ILAO's content standards, style guide, and review processes.
• Complete content projects on schedule, including legal research, drafting, structural editing, plain-language review, proofreading, and publishing.
• Monitor changes in the law, external resources, and feedback from internal and external stakeholders, to determine content impact.
• Collaborate with the Product and Community Engagement Teams to inform the development of effective models, interfaces, and methods for delivering legal information.
• Assist as needed with all aspects of maintaining content in accordance with ILAO’s style guide and review processes.
• With the rest of the Content Team, continuously improve content quality assurance and prioritization processes.
• Use relevant data, including Google Analytics, user feedback, and ILAO dashboards to help prioritize updates in subject areas of responsibility.
• Supervise law students as assigned.
• Serve on at least one designated Illinois Supreme Court Access to Justice Commission’s Forms Subcommittees advising on form design and plain language.

Supervise Legal Content Volunteer Program 40%

• Recruit, coordinate, and support the Legal Content Volunteer (LCV) program, ILAO's statewide network of legal aid and private attorney contributors and reviewers.
• Ensure timely subject matter expert (SME) review of drafts awaiting publication and answers to questions from Content Team members.
• Develop and coordinate pro bono projects with law firms and bar associations, matching volunteer…