Senior Technology Business Systems Analyst - Supply Chain

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview:

Dutch Bros isn't just about coffee; it's about building a legendary brand with an amazing customer experience. We are growing as a company, and our Technology department is scaling with it. We are seeking a highly organized and analytical Sr. Technology Business Systems Analyst - Supply Chain to help us run the "Business of Technology." This role is pivotal in providing systems and business-process leadership for our Supply Chain operations, as well as program administration to ensure our Technology department supports these objectives.

The ideal candidate is an excellent communicator with a high attention to detail, has experience working with Supply Chain technologies and operations, and demonstrates leadership in support of our business objectives while collaborating with Supply Chain and Technology departments.

Job Qualifications:

* 5-7+ years of experience in a Business Analyst role working directly with supply chain systems and technologies, business processes, or a similar analytics role.

* Experience with supply chain operations: warehouse operations management, inventory logistics planning and management, demand forecasting, inventory optimization, and capacity planning.

* Experience administering, optimizing, and improving B2B or B2C front-end technologies that integrate with supply chain (strongly preferred: Shopify administration).

* Familiarity integrating supply chain applications with back-office enterprise systems (ERP) and front-end order-taking technologies (e.g., Shopify).

* Experience supporting data integration from supply chain systems to reporting databases and data-lake technologies.

* Strong analytical capabilities, with experience developing and maintaining performance dashboards and KPIs to drive improvement and operational excellence.

* Experience in project administration, including cross-departmental coordination, planning, and execution tracking.

* Familiarity with vendor and supplier management, including performance monitoring, contract alignment, and relationship management.

* Strongly preferred:
Experience/familiarity with manufacturing system production operations, including ERP (e.g., Microsoft D365 preferred) and MES systems.

* Strongly preferred:

Experience with supply chain in food service operations.

* A true "Get It Done" mindset - self-motivated, solutions-oriented, and driven to remove obstacles and deliver measurable results.

* Bachelor's degree in Supply Chain Management (Technologies), Operations, Business Administration, or a related field required.

Location Requirement:

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs);
Fridays are optional remote work days.

Key Result Areas (KRAs):

Supply Chain Operational Stewardship

* System (Technology) Stability and Performance:
Maintains the stability, security, and scalability of Supply Chain systems and related technologies.

* Analysis and Operational Improvements:
Analyzes and presents budget and operational performance metrics to Supply Chain leadership, identifying optimization opportunities.

* Stakeholder Partnership:
Works closely with Finance and Supply Chain leaders on annual project and initiative planning, execution, and tracking of operational spend (OpEx vs. Cap Ex).

* Supply Chain Project Initiative Improvements:
Prioritizes initiatives based on value realization and service improvements, risk mitigation, and total cost of ownership (TCO).

Technology Performance & Reporting:

* Supply Chain Reporting:
Deliver baseline assessment of current Supply Chain operational reporting.

* KPIs and Dashboards:
Develops, manages, and maintains dashboards that track key Technology performance metrics (e.g., system uptime, help desk SLAs, project delivery).

* Future Reporting:
Define target-state maturity levels for key reporting capabilities.

* Accuracy Improvements:
Achieve measurable improvement in data accuracy and reporting timeliness for executive review.

Product / Project Management:

* Identify opportunities for Technology improvements to benefit Supply Chain Operations. Support in capabilities roadmap development and prioritization.

* Collaborate with stakeholders to define test plans, conduct user acceptance testing, and gather feedback to refine product features and ensure high-quality deliverables.

Skills:

* Supply Chain / Warehouse / Inventory operations technologies

* Data and Operational Analytics

* Enjoys critical and innovative problem-solving

* Curious to learn and evaluate new systems and technologies

* Excellent collaborative skills with team members and external departments

* Excellent communicator

* Highly organized with the ability to be detail-oriented

* Project coordination and management

* Stakeholder management

Physical Requirements:

*…