Senior Technology Business Systems Analyst - Supply Chain

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
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* Position Overview:

** Dutch Bros isn't just about coffee; it's about building a legendary brand with an amazing customer experience. We are growing as a company, and our Technology department is scaling with it. We are seeking a highly organized and analytical Sr. Technology Business Systems Analyst - Supply Chain to help us run the "Business of Technology." This role is pivotal in providing systems and business-process leadership for our Supply Chain operations, as well as program administration to ensure our Technology department supports these objectives.

The ideal candidate is an excellent communicator with a high attention to detail, has experience working with Supply Chain technologies and operations, and demonstrates leadership in support of our business objectives while collaborating with Supply Chain and Technology departments.
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* Job Qualifications:

*** 5–7+ years of experience in a Business Analyst role working directly with supply chain systems and technologies, business processes, or a similar analytics role.
* Experience with supply chain operations: warehouse operations management, inventory logistics planning and management, demand forecasting, inventory optimization, and capacity planning.
* Experience administering, optimizing, and improving B2B or B2C front-end technologies that integrate with supply chain (strongly preferred: Shopify administration).
* Familiarity integrating supply chain applications with back-office enterprise systems (ERP) and front-end order-taking technologies (e.g., Shopify).
* Experience supporting data integration from supply chain systems to reporting databases and data-lake technologies.
* Strong analytical capabilities, with experience developing and maintaining performance dashboards and KPIs to drive improvement and operational excellence.
* Experience in project administration, including cross-departmental coordination, planning, and execution tracking.
* Familiarity with vendor and supplier management, including performance monitoring, contract alignment, and relationship management.
* Strongly preferred:
Experience/familiarity with manufacturing system production operations, including ERP (e.g., Microsoft D365 preferred) and MES systems.
* Strongly preferred:

Experience with supply chain in food service operations.
* A true “Get It Done” mindset — self-motivated, solutions-oriented, and driven to remove obstacles and deliver measurable results.
* Bachelor’s degree in Supply Chain Management (Technologies), Operations, Business Administration, or a related field required.
** Location Requirement:
** This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs);
Fridays are optional remote work days.

** Key Result Areas (KRAs):
**** Supply Chain Operational Stewardship
*** System (Technology) Stability and Performance:
Maintains the stability, security, and scalability of Supply Chain systems and related technologies.
* Analysis and Operational Improvements:
Analyzes and presents budget and operational performance metrics to Supply Chain leadership, identifying optimization opportunities.
* Stakeholder Partnership:
Works closely with Finance and Supply Chain leaders on annual project and initiative planning, execution, and tracking of operational spend (OpEx vs. Cap Ex).
* Supply Chain Project Initiative Improvements:
Prioritizes initiatives based on value realization and service improvements, risk mitigation, and total cost of ownership (TCO).
** Technology Performance & Reporting:
*** Supply Chain Reporting:
Deliver baseline assessment of current Supply Chain operational reporting.
* KPIs and Dashboards:
Develops, manages, and maintains dashboards that track key Technology performance metrics (e.g., system uptime, help desk SLAs, project delivery).
* Future Reporting:
Define target-state maturity levels for key reporting capabilities.
* Accuracy Improvements:
Achieve measurable improvement…