Operations Supervisor, Warehouse

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. We focus daily on fulfilling our purpose of using our God‑given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final‑mile deliveries through dedicated and network models for various clients across the United States, enhancing customer experience through efficient delivery services.

Headquartered in Charlotte, North Carolina, RLX currently employs over 700 people and seeks new employees who demonstrate leadership and exceptional communication skills to grow with us at our home office and client sites nationwide.

The Operations Supervisor oversees day‑to‑day inbound operations—unloading customer product into the hub and inventory locations prior to outbound activity. The role also assists CDT/RTD in monitoring and troubleshooting delivery issues proactively and remains primarily in the office or warehouse, maximizing site performance through feedback and coaching.

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Conflict Resolution
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Decision Quality
• Informing
• Composure
• Listening

• Oversee day‑to‑day delivery operations, including monitoring of morning loadout/check‑in, delivery activity, and evaluation of motor carrier needs.
• Maintain customer service in accordance with agreed quality and production standards.
• Ensure timely reporting of loadout/returns compliance and motor carrier compliance within client standards.
• Maintain professional relationships with location managers, peers, motor carriers, client employees, and other department managers, holding the team to the same standards.
• Supervise and review route monitoring using client‑specific software.
• Process and monitor returns through the client portal at participating locations.
• Move inventory safely using material handling equipment as needed.
• Serve as the main point of contact for client escalations.
• Schedule orders and notify customers of their time windows for next‑day delivery.
• Perform other duties as assigned (may vary based on client requirements).

• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Experience using Microsoft Office products (Excel, Teams, etc.).
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Excellent customer service skills, including conflict resolution.
• Ability to adapt to changes in a fast‑paced environment.
• Ability to embrace new technology.
• Two to three years of operations or final‑mile delivery experience preferred.

The employee is regularly required to remain stationary for long periods, work in a standing position, and communicate effectively in person, on the telephone, and via email and other computer‑related messaging. Occasional maneuvering around the work area and moving/manipulating objects are required. The position may involve extended hours and travel. Reasonable accommodations may be made for individuals with disabilities.

This job description does not state or imply that these are the only duties to be performed by the employee. Employees may be required to follow other job‑related instructions and perform additional duties requested by authorized personnel. The minimum requirements listed are not an employment contract and do not create any guaranteed benefits.

Riverstone Logistics is an Equal Opportunity Employer and a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or disability status. The company also complies with the Immigration Reform & Control Act and E‑Verify, so applicants should bring the appropriate documents to confirm authorization to work in the United States.