Critical Spares Logistics Coordinator

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

** The Role*
* The Critical Spares Logistics Coordinator ensures the efficient coordination and delivery of replacement equipment to minimize Mean Time to Repair (MTR) and support network reliability. This role involves managing orders, controlling inventory, coordinating with vendors, and providing timely updates to stakeholders. The position is critical to reducing network downtime, meeting customer SLAs for restoration and installation, and optimizing costs. Success in this role requires urgency, autonomy, and strong collaboration in a fast-paced environment.

** Work Location*
* Fully remote position open to candidates based anywhere in the U.S.

** The Main Responsibilities*
* - Order Management:
Process and track orders, coordinate procurement, manage logistics, and confirm proof of delivery for field equipment.

- Inventory Control:
Maintain accurate physical and logical inventory of critical spares; ensure availability and reconciliation.

- Vendor Coordination:
Manage Return Material Authorizations (RMAs) in line with vendor agreements; monitor repair and replenishment timelines, escalating as needed.

- Customer & Internal Support:
Serve as a primary contact for stakeholders, providing timely updates on equipment status and resolution timelines.

- Reporting & Analytics:
Track status, generate reports, and conduct trend and compliance analysis for management visibility.

- Vendor Contract Compliance:
Oversee warranty, entitlement, and RMA compliance; monitor vendor performance and escalate issues when necessary.

- Asset Lifecycle Management:
Plan, forecast, and stage inventory for Critical Spares and CPE programs; ensure accurate reconciliation of assets.

- Team Coverage Requirement:
To ensure continuous support and operational readiness, team members may be required to work shift hours and/or participate in on-call rotations as part of our 24x7 coverage model.

** What We Look For in a Candidate*
* Required Qualifications

- High School Diploma or GED

- Minimum 2 years experience in logistics, supply chain, or related field

- Proficiency in Microsoft Office Suite; familiarity with MRP and WMS systems preferred

- Strong organizational and analytical skills; excellent communication; customer-focused; ability to prioritize and work independently in a fast-paced environment

Preferred Qualifications

- Bachelor's degree in Business Administration or related field

- 2+ years experience in logistics or inventory management

- Attention to detail, effective time management, collaborative mindset, and problem-solving skills

** Compensation*
* This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: AL  AR  AZ  FL  GA  IA    IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY

$42,975 - $57,299 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI

$45,021 - $60,027 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus…