Customer Operations Manager Silvus Ukraine; Poland offsite

Job Overview

Silvus Technologies, a Motorola Solutions company, is seeking a Customer Operations Manager who will report to the International Customer Lifecycle Director. The role serves as the primary post-sales operational liaison between our key customers and Silvus manufacturing organization and internal associated departments. The mission is to manage purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s long-term production roadmap.

This position is eligible for 100% remote work depending on location.

• Customer Relationship Management:
  Serve as the primary point of contact for customer post‑sale, managing day‑to‑day operational needs and escalations. Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and roadmap alignment.
• Demand Planning & Forecast Integration:
  Work directly with customer demand planners to ingest production forecasts. Translate these into actionable data for our internal manufacturing and supply chain teams to prevent stockouts or overages.
• Delivery Management:
  Track and manage open purchase orders to ensure on‑time delivery commitments are met, partnering with manufacturing and logistics to resolve delays.
• Technical Advocacy & Issue Resolution:
  Identify technical hurdles or integration challenges the customer is facing. Partner with Engineering to resolve issues and manage the formal escalation process for any hardware defects or shipping delays.
• Lifecycle Management:
  Monitor component performance in the field. Manage the communication of End‑of‑Life (EOL) notices and transition customers to next‑generation components.
• Cross‑Functional
  
  Collaboration:
  
  Act as the "Voice of the Customer" internally, providing feedback to Product Development to influence the design of future components or products.
• RMA Management:
  Manage the Return Merchandise Authorization process—ensuring the customer receives a replacement immediately and the engineering team receives the "dead" part for analysis.
• Regional Expertise:
  Navigate the specific logistical, legal, and contractual complexities unique to key countries like Germany and the Ukrainian theater.
• Perform other related duties as represented.

• Self‑motivated professional who thrives in fast‑paced, ambiguous environments and takes full ownership of multitasking and shifting priorities.
• Languages:
  
  Excellent verbal, written, and presentation skills in English and Ukrainian.
• Education:
  
  Bachelor’s degree in Engineering, Supply Chain Management, or a related technical field.
• Experience:
  
  5+ years in a post‑sales, account management, or technical project management role, preferably within the Defense, Aerospace, Robotics, or Semiconductor industries.
• Analytical Prowess:
  Ability to analyze complex spreadsheets and production schedules to find discrepancies between demand and supply.
• Communication:
  Demonstrated ability to translate between a customer’s high‑level business needs and a factory’s granular production constraints.
• Industry Knowledge:
  Familiarity with the drone ecosystem (UAV regulations, flight controllers, propulsion systems) is a significant plus.
• Experience managing military or defense‑sector clients is considered a significant asset.

• Office environment.
• Trade shows.
• Outdoor environment for occasional field demonstrations.
• Lift equipment up to 20 lbs. for the set‑up of demonstrations and testing.
• Manage the movement of large suitcase‑size Pelican cases (i.e., travel, demos, etc.).
• Extended periods of sitting.

Under 25% relocation provided none.

All employment is contingent upon the successful clearance of a background check.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.