Logistics Coordinator

Logistics Coordinator2nd

Shift: Partially Remote:
Must Be Located In Minnesota!

Training Onsite In the West Metro

Job Description

The Logistics Coordinator supports transportation operations in a fast-paced supply chain environment by managing shipment execution, maintaining accurate transportation data, and delivering exceptional service to customers and carriers. This role suits a detail-oriented, customer-focused professional who thrives under deadlines, communicates clearly, and consistently delivers accurate, high-quality work.

Responsibilities

+ Provide timely shipment status updates and transportation-related information to customers and carriers.

+ Create, update, and manage transportation orders within company systems to support daily operations.

+ Activate shipments and ensure the timely execution of freight movements from pickup through delivery.

+ Build, assign, and manage loads while maintaining complete and accurate data in all systems.

+ Schedule pickup and delivery appointments with customers, warehouses, and carriers to meet service expectations.

+ Track and trace shipments to ensure on-time performance and proactively address service issues or delays.

+ Enter transportation events and shipment updates into operating systems to maintain real-time visibility.

+ Process and complete freight invoicing activities in accordance with company procedures and timelines.

+ Monitor assigned task boards, work queues, and email accounts to respond promptly to customer and carrier inquiries.

+ Follow through on all customer and carrier requests to ensure issues are resolved and satisfaction is maintained.

+ Communicate effectively with internal teams, customers, and carriers to resolve operational issues and provide clear updates.

+ Escalate complex questions, service disruptions, or operational issues according to established procedures.

+ Validate shipment and load information to ensure accuracy, completeness, and compliance with requirements.

+ Maintain transportation records and document events in alignment with Standard Operating Procedures (SOPs).

+ Utilize operational systems to accurately capture shipment activity, status updates, and exception handling.

+ Follow defined escalation procedures and training guidelines when handling exceptions or service concerns.

+ Ensure compliance with company policies, customer requirements, and operational standards in all transportation activities.

+ Manage multiple tasks and priorities in a high-volume environment while maintaining service levels and accuracy.

Essential Skills

+ High School Diploma or GED.

+ 1 year of customer service experience.

+ Ability to manage multiple tasks and priorities in a fast-paced environment.

+ Strong attention to detail and a high level of accuracy in data entry and documentation.

+ Ability to learn new technology and transportation management systems.

+ Strong customer support skills with a focus on responsiveness and follow-through.

+ Effective verbal and written communication skills for interaction with customers, carriers, and internal teams.

+ Proficiency in data entry and administrative support tasks.

+ Ability to multitask while maintaining quality and meeting deadlines.

+ Flexibility to work evenings and/or weekends, as required for certain roles.

Additional

Skills & Qualifications

+ Bachelor's degree from an accredited college or university.

+ Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.

+ Customer service experience in a call center, transportation, logistics, or similar high-volume environment.

+ Experience working in supply chain, logistics, transportation, or operations environments.

+ Demonstrated prioritization, time management, and organizational skills.

+

Experience with logistics operations, shipment tracking, and load management.

+ Strong problem-solving skills and the ability to follow established escalation procedures.

+ Comfort working with operational systems and transportation management tools.

+ Interest in long-term role development, with a commitment to remain in the position for at least one year before pursuing other internal opportunities.

Work Environment

This role operates in a professional office environment that supports both onsite and remote work. The position requires frequent interaction with customers, carriers, and internal stakeholders and involves managing a high volume of transactions and communications while maintaining service levels and operational accuracy. During the first three weeks, training takes place onsite from Monday through Friday, 4:00 PM to 12:00 AM.

For the following two weeks, employees transition to their assigned schedules while continuing to work onsite with leadership support and hands-on floor experience. After completing the five-week training period, employees move to a primarily remote work arrangement, with a requirement to report to the office one day per month or as needed. Open remote schedule options include coverage across Sunday, Monday, Tuesday,…