Fulfillment Specialist; Remote

About the Role

The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team remotely. We are looking for a self‑starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem‑solving abilities, high attention to detail, and a can‑do attitude.

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Process incoming orders, validate purchase order contents, and engage with our warehouses to ensure timely dispatch.
• Process incoming returns from customers and the warehouse; receive, categorize, and initiate the refurbishment process.
• Work with Global Operations and Supply Chain to support inbound and outbound shipments, escalations and exceptions.
• Collaborate with Finance on various return/order issues.
• Take on other projects and tasks to help support Verkada operations.
• Own the LTL workflow by independently scheduling freight carriers, managing complex logistics, and mastering essential documentation such as BOLs and SLIs.
• Protect daily shipping deadlines by proactively pivoting between tracks on your own to ensure all daily operational deadlines are met.
• Abide by team PTO blackout dates: last 3 days of the month and last 7 calendar days before end of quarter.

• At least 2 years of experience in a call center setting.
• At least 2 years of experience in logistics coordination, with a heavy emphasis on domestic LTL/freight scheduling and documentation (BOLs).
• Email handling and order entry experience in a high‑volume environment.
• Proficient written and verbal communication (email and phone); knowledge of email etiquette is required.
• Ability to complete tasks and projects independently with minimal supervision; self‑discipline, self‑motivation, and effective time management.
• Strong attention to detail, comfort working in a fast‑paced startup environment, and a team player with a positive attitude.
• Must be able to pass a customer service assessment.
• Net Suite and Salesforce experience (not required but a plus).
• Experience with international shipping and Tax/VAT overrides (not required but a plus).
• Bachelor’s Degree preferred.
• Located in MST, CST, or EST timezone.
• Proven ability to manage a daily workload with 90% autonomy; bring potential solutions, not just flag problems.
• Ability to maintain baseline speed and accuracy as task complexity increases.
• Comfort navigating tech stacks (ERP, WMS, or logistics platforms) and investigating digital/physical data discrepancies.

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families. Our benefits and perks include:

• Healthcare programs tailored to meet personal health and financial needs – premiums are 100% covered for the employee and 80% for family under all plans.
• Nationwide medical, vision and dental coverage.
• Health Savings Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax‑saving options.
• Expanded mental health support.
• Paid parental leave policy & fertility benefits.
• Time off to relax and recharge through paid holidays, firm‑wide extended holidays, flexible PTO and personal sick time.
• Wellness/fitness benefits.

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.

$48,000 – $53,000 USD

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.